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Help Desk Analyst
Job
Robert Half
Kalamazoo, MI (In Person)
Full-Time
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Job Description
Description We are looking for an entry-level Help Desk Analyst to join an education-focused organization in Kalamazoo, Michigan on a Contract basis. This opportunity is ideal for someone with foundational technical skills who enjoys hands-on troubleshooting and supporting end users with device-related needs. The role centers on preparing, replacing, and updating workstation equipment while helping maintain a smooth experience for staff and students.
Responsibilities:
- Provide first-line technical assistance for desktop, software, and hardware issues encountered by end users.
- Support device replacement activities by setting up, exchanging, and verifying equipment for daily use.
- Perform equipment refresh tasks, including uninstalling older workstations and preparing updated devices for deployment.
- Troubleshoot basic problems involving PCs, desktops, and related software to restore functionality quickly.
- Assist with Chromebook setup, support, and issue resolution when assigned.
- Track completed work accurately and communicate status updates to the appropriate team members.
- Test devices after installation or repair to confirm they are functioning properly before handoff.
- Maintain an organized work area and handle technology assets carefully during support and deployment activities. Requirements
- Basic understanding of computer hardware, desktop systems, and common software applications.
- Ability to diagnose and resolve entry-level technical issues with patience and attention to detail.
- Familiarity with technical support practices in a help desk or end-user support environment.
- Experience working with PCs, workstations, or desktop equipment in a work or academic setting.
- Exposure to Chromebook devices is strongly preferred.
- Strong communication skills and the ability to provide clear support to non-technical users.
- Dependable work habits and the ability to manage multiple equipment-related tasks efficiently.