Help Desk Analyst

We are looking for a dedicated Help Desk Analyst to join our team in Kalamazoo, Michigan. This is a

PART-TIME

role where you can see between 24-30 hours of consistent work. This long-term contract position offers an excellent opportunity to provide essential IT support and ensure smooth technical operations within a dynamic paper and packaging industry environment. The role requires onsite presence and focuses on delivering effective solutions to hardware and software challenges.

Responsibilities:

• Diagnose and resolve basic IT issues, ensuring minimal disruption to operations.
• Configure and image PCs and laptops to meet organizational standards.
• Set up and maintain workstations, ensuring optimal functionality.
• Install and connect printers and other hardware devices to the network.
• Perform basic troubleshooting of hardware and software concerns.
• Upgrade and maintain hardware components to enhance performance.
• Assist with software installations, updates, and problem resolution.
• Provide technical support in a data center environment.
• Address and resolve workstation hardware issues efficiently.
• Document and report technical problems and resolutions for future reference.