Help Desk Analyst

We are looking for a detail-oriented Help Desk Analyst to join our team in Kalamazoo, Michigan. In this role, you will assist with technical support, equipment upgrades, and troubleshooting tasks. This is a long-term contract position ideal for individuals with a strong foundation in technology and a passion for problem-solving.

Responsibilities:

• Provide hands-on technical support for equipment setups, swaps, and upgrades.
• Perform troubleshooting and maintenance for Chromebooks, PCs, and related devices.
• Conduct equipment refreshes to ensure systems are up-to-date and operating efficiently.
• Assist users with hardware and software issues, delivering clear and effective solutions.
• Maintain accurate documentation of technical support activities and resolutions.
• Collaborate with team members to identify and implement process improvements.
• Ensure all workstations are configured and functioning according to company standards.
• Respond promptly to technical inquiries and deliver exceptional customer service.
• Test and verify the functionality of updated or replaced equipment.
• Stay informed about emerging technologies to enhance support capabilities.