Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Help Desk Analyst
Job
Robert Half
Kalamazoo, MI (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
43
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
We are looking for an entry-level Help Desk Analyst to join an education-focused organization in Kalamazoo, Michigan on a Contract basis. This opportunity is ideal for someone with foundational technical skills who enjoys hands-on troubleshooting and supporting end users with device-related needs. The role centers on preparing, replacing, and updating workstation equipment while helping maintain a smooth experience for staff and students.
Responsibilities:
- Provide first-line technical assistance for desktop, software, and hardware issues encountered by end users.
- Support device replacement activities by setting up, exchanging, and verifying equipment for daily use.
- Perform equipment refresh tasks, including uninstalling older workstations and preparing updated devices for deployment.
- Troubleshoot basic problems involving PCs, desktops, and related software to restore functionality quickly.
- Assist with Chromebook setup, support, and issue resolution when assigned.
- Track completed work accurately and communicate status updates to the appropriate team members.
- Test devices after installation or repair to confirm they are functioning properly before handoff.
- Maintain an organized work area and handle technology assets carefully during support and deployment activities.