Help Desk Specialist

Desk Specialist
| Please see Special Instructions for more details.
Internal applicants should use the WMU - Internal Application.
External applicants should use the WMU Application.
Position Details
Posting Summary
College Information Technology CIO
Executive Area Provost & VP Academic Affairs
Department Office of Information Technlgy
Posting Detail Information
Posting Number S1601P
Job Type Full Time, Regular
Pay Type NonexemptHourly
Pay Grade E
Campus Location WMU-Kalamazoo - Main Campus
Salary Range Pay ismensurate with qualifications and experience,bined with an excellent benefits package.
Number of Vacancies 1
General Summary Provides technical support to end users, while maintaining information technology standards and procedures and ensuring security of University systems.
Major Duties Provides technical support to the Universitymunity and ensures the majority of issues are resolved and moreplex issues are directed elsew.
Develops, tests and maintains aplex set of troubleshooting techniques to assist with numerous technology related issues.
Analyzes, documents and ensures all security risks are handled properly within the University security policies and procedures.
Provides support to students within the e-learning system. Ensures students can navigate, submit, view andplete all course content, including videos, assignments and presentations.
Instructs end-users on department and University policieserningputer usage and data security. Suggests policy modifications based on feedback from students, faculty and staff.
Responsible formunication to the campusmunity via email, text and blog regarding updates, upgrades and both scheduled and unscheduled outages.
Develops, implements and creates training documentationerning help desk activities, policies and procedures.
Participates in information technology projects andmittees.
Responsible for reporting telmunication issues. Serves as first line for all user-related phone calls.
Minimum Qualifications Some college coursework from an accredited institution.
One year's relevant experience.
Strong interpersonal, written and verbalmunication skills.
Desired Qualifications Relevant industry certification.
Special Instructions to Applicants Internal applicants should use the WMU - Internal Application.
External applicants should use the WMU Application.
Additional Position Information Staff Compensation System pay grades and rates are available using the URL below:wmichhrstafpensation.
Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position, go to: wmichhrenrollment-staff.
Physical requirements and working conditions Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.