IT Helpdesk Support Technician - Spartan Toyota

IT Helpdesk Support Technician - Spartan Toyota Germain Automotive - 2.3 Lansing, MI Job Details 2 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance Employee discount Benefits from day one Life insurance Qualifications Mobile device support Microsoft Excel Email customer support Microsoft Outlook Phone communication iOS Research Windows Android Technical support via email Ticketing system technical support Mobile devices Client interaction via phone calls Full Job Description

HELPDESK SUPPORT TECHNICIAN

This is a position best suited for those seeking field experience in the IT Helpdesk and Support arena. The position will assist with supporting an environment made up of 1300+ users, 900+ workstations, vendor management, and general troubleshooting and setup, with a priority focus on onsite work for their assigned locations. Responsibilities . Provide troubleshooting and technical support o Inbound phone calls, scheduling onsite support where needed o Onsite Support for assigned locations. § Travel to other sites will be on a scheduled cadence. . IT Inventory Management . Maintain and Update Documentation as needed . User Management (Setup, update, termination) . Hardware Management (Setup, decommission) . Research and report on tools or solutions that may improve company processes Benefits . Practical training and experience in the following areas that support a multi-location, interconnected environment o Primarily Windows 10/11 Desktop Environment with iOS devices used for certain services o Vendor Management for vendor-supported services on behalf of locations o Inventory Management o Helpdesk Triage o Remote Support Systems o Microsoft 365 services such as Entra ID and Intune o Mitel Phone System (on premises) o Minimal Cisco/Meraki experience depending on situation o Software troubleshooting (variety) . Opportunity to attend networking events and company meetings Benefits eligible first day of employment! Medical Insurance Dental Insurance Vision Insurance Weekly Pay Parental Leave Employee Assistance Program (EAP) 401(k) Retirement Plan Life Insurance Short-Term & Long-Term Disability Insurance Paid Time Off (accrued after 90 days) Employee Discounts State-of-the-art technology and equipment

Requirements:

Requirements . Monday - Friday, 8hr day o Schedule will be discussed to ensure IT team coverage works for 7AM-6PM timeframe between the team members. o Subject to change based on weekend business hours and workload . Computer Science, Information Technology, or Management Information Systems Focus . Office 365 Suite (Outlook, Excel, Word, etc.) Experience . Windows 11 Experience o Comfortable Usage of operating system . Mobile OS Experience o iOS o Android . Ticketing System used to track time, communicate updates, and record ticket notes . Verbal communication of work status between managers and end users where necessary o Phone, Email, In-Person . Excellent analytical and problem-solving skills . Strong work ethic and attention to detail . Strong verbal and written communication . Travel for onsite support where needed (Auto Mall in Columbus, OH Area) Preferred Experience With . Entra ID/Azure Active Directory . Microsoft 365 Admin Center . Windows 11 Troubleshooting