Field Customer Support Engineer

Field Customer Support Engineer

ATEQ TPMS

Tools Livonia, MI Job Details Full-time $26 - $29 an hour 1 hour ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Field service equipment repair Electrical equipment repair On-site technical support Interpersonal skills Electrical work In-person customer service Managing clients in a customer support role Manufacturing facility Driver's License Attention to detail Engineering Technology Associate's degree Manufacturing company experience Field engineering

Full Job Description Field Customer Support EngineerJob Description Company History:

When ATEQ® was founded in 1975, Jacques Mouchet had a vision to replace traditional production line leak detection methods, such as water testing, with computerized leak testers and leak detection equipment that were: Fully automated, Calibrated and traceable to

ISO 17025

International Quality Standards (ISO 17025 Certificate),Fast, Dry and clean air testing. After success in Western Europe, ATEQ® now has an international network with offices, sales, and service engineers in more than 40 countries. Today ATEQ® has more than 5,000 customers including large multinational companies such as Toyota, GM, Baxter, Sony, and HP, more than 100,000 Leak and Flow Test instruments sold in over 40 countries, more instruments sold than any of our nearest competitors and dozens of wholly owned ATEQ® subsidiaries (Leak Testing, Aviation, TPMS, etc.) spread across the most developed countries in the world, plus specialized local representatives. ATEQ is a perseverant global family of passionate individuals who are driven by our customers to innovate industry-leading TPMS devices and technology that help suppliers and distributors worldwide. We are an EOS company that is looking for someone who exudes our core values of passion, perseverance, innovation, customer-driven and global family. Learn more about ATEQ Leak Testing at www.atequsa.com

Job Summary:

Field Customer Support Engineer will handle in-house and onsite repairs and calibrations of ATEQ Leak and Flow quality testing instruments within a manufacturing environment.

Responsibilities/Duties:

Service and calibration of ATEQ products returned from manufacturing customers. Application design and set up for new and existing ATEQ and VIC equipment. Travel to customers for onsite service, calibration, and tech support, within a manufacturing environment. Maintain proper documentation of services. Answer service-related phone calls from customers. Troubleshoot customer issues over phone or email. Perform

ISO 17025

Calibrations according to the procedures. Make follow up calls to customers with recently serviced instruments. Quote repairs/calibrations in the workshop or onsite Assist in integration of ATEQ and VIC customer support departments Assist in Design and engineering for sales team

Required Skills/Abilities:

Associate degree in Mechanical, Electrical or Electronics Technology Two years of relevant experience Technical background with the ability to operate various types of service and calibration equipment. Excellent verbal and written communication skills. Experience in direct face to face customer service on and off site Ability to follow processes with attention to detail.

Valid Drivers License Physical Requirements:

Sitting for prolonged periods of time Customer attendance expected 50% of the time, including travel Able to lift up to 75 pounds

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Parental leave Vision insurance

Work Location:

In person

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person

Pay:

$26.00 - $29.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Electrical Manufacturing :

3 years (Required)

Field Electrical Repair :

3 years (Required)

Industrial Manufacturing:

3 years (Required)

Work Location:

In person