Technical Support Specialist II

Technical Support Specialist II Livonia, MI Job Details Full-time $60,000 - $70,000 a year 1 day ago Benefits Opportunities for advancement Qualifications Microsoft Windows Server Network troubleshooting Phone communication Laptop (troubleshooting support) Equipment installation Equipment troubleshooting Mid-level Windows Software installation System maintenance Driving CompTIA Network+ Customer support ticket management macOS IT Productivity software Communication skills CompTIA A+ Intune Full Job Description Job Summary E & E Tech is a leading Managed Service Provider with headquarters in Livonia, MI. Serving a nationwide client base, we keep organizations safe, secure, and efficient with our expert IT capabilities. From security and hardware to unified communications and new technology installations, our specialists keep our clients covered. The Technical Support Specialist II role is the cornerstone of E & E Tech, being the first line of support any customer will encounter. The position requires a customer-centric mindset. The company is focused on providing an incredible customer experience, not just behind-the-scenes technology support. As a technician, you will be part of a team and collaborate regularly, while having a mix of hands-on, detail-oriented work. We do not apply band-aids at E & E Tech; we provide long-term solutions to our clients. Detailed Responsibilities Installing, configuring and troubleshooting computer hardware, software, systems, networks, printers, and scanners Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the company (this may be in person or over the phone) Setting up accounts for new users Repairing and replacing equipment as necessary Testing new technology Assisting Level I technicians Position Requirements & Competencies CompTIA A+ & Network+ (or equivalent) preferred MSP Experience Strongly Preferred Network Understanding Windows 10/11 Windows Server Microsoft Office Microsoft 365 Microsoft Intune Microsoft Entra macOS Desktop/Laptop Support Strong troubleshooting skills Ability to work independently and collaboratively Excellent communication and customer service skills Technical aptitude and service skills Utilize a ticketing system to document Must be able to work 40+ hours a week Must have reliable and insured transportation with a clean driving record Advancement opportunities are available for those interested in growing in the field, including Technical Operations Manager, System Administrator, Network Administrator, Cyber Security Specialist and various other positions based on performance.