Computer Support Specialist

Computer Support Specialist Metro by T-Mobile - 3.7 Redford, MI Job Details Full-time $20.00 - $23.50 an hour 19 hours ago Qualifications Computer science Bachelor's degree in information technology Computer Science Smartphone (troubleshooting support) Customer service Associate's degree in computer science iOS Equipment troubleshooting Mid-level Windows Software installation Android System maintenance Associate's degree in information technology Computer hardware Network router Organizational skills Technical skills instruction 1 year Associate's degree POS systems Bachelor's degree in computer science Communication skills CompTIA A+ Mobile devices Information Technology Full Job Description Overview At Metro by T-Mobile, we don't just connect people — we empower them. As part of one of the fastest-growing wireless brands, we deliver affordable, reliable service while creating a customer-first culture. We're looking for a skilled and customer-focused Computer User Support Specialist to join our team and support both employees and store operations. Position Overview The Computer User Support Specialist will provide technical assistance to store staff, troubleshoot hardware and software issues, and ensure smooth day-to-day operations of all computer systems and digital tools used within Metro by T-Mobile retail locations. Key Responsibilities Provide technical support to employees for POS systems, computers, tablets, and mobile devices Troubleshoot hardware, software, and network issues in a timely manner Install, configure, and maintain computer systems and applications Support Metro systems, sales tools, and internal platforms Train staff on basic system usage and troubleshooting best practices Maintain system security, updates, and backups Coordinate with IT teams or vendors for advanced technical issues Document issues, resolutions, and system updates Ensure minimal downtime and smooth store operations Qualifications Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) 1-3 years of experience in technical support, help desk, or IT support roles Strong knowledge of Windows OS, basic networking, and troubleshooting Experience with POS systems or retail technology is a plus Excellent problem-solving and communication skills Ability to work in a fast-paced retail environment Strong attention to detail and organizational skills Preferred Skills Experience supporting retail or telecom environments Familiarity with mobile device troubleshooting (Android/iOS) Basic understanding of network setup (routers, Wi-Fi, connectivity) Certifications such as CompTIA A+ or similar are a plus What We Offer Competitive salary Growth opportunities within Metro by T-Mobile Hands-on experience with retail technology and systems Supportive and dynamic team environment

Work Location:

In person

Pay:

$20.00 - $23.50 per hour

Work Location:

In person