Help Desk Analyst

Help Desk Analyst at Insight Global Help Desk Analyst at Insight Global in Saint Joseph, Michigan Posted in 1 day ago.

Type:

full-time

Job Description:

Role:

Helpdesk Analyst Location:

Saint Joseph, Michigan•5 days in the office

Contract Rate & Conversion Salary:

$20/HR (W2) & $42,000•$48,000

Contract Duration:

6-12 month contract to hire

Job Description:

Insight Global is looking for an L1 Help Desk Analyst to support one of our largest Electrical Distributors in Saint Joseph Michigan. You will be working alongside other helpdesk agents to support their 750+ locations. You will be taking around 30 inbound calls a day and making outbound calls when needed. You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team. Shifts are determined on seniority. May change after contract duration, but candidate need to be flexible to any shift time. You will start on the 8:00 am•5:00 pm schedule and may shift to the 11:00 am•8:00 pm later down the road.

Must Haves:

Strong Customer Service Skills Experience working across IT for 1+ year Bachelor's or Associate's Degree Willing to work onsite 5 days a week and at the 8:00 am•5:00 pm and 11:00 am•8:00 pm shift Nice to

Haves:

Call Center Experience / Help Desk Windows 10 Active Directory Strong Knowledge or working experience with Windows 7 and XP Printer and / or

Network Connectivity Knowledge Compensation:

Up to $20/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.