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Customer Support Engineering

Job

ICONMA, LLC

Troy, MI (In Person)

Full-Time

Posted 1 day ago (Updated 10 hours ago) • Actively hiring

Expires 6/28/2026

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Job Description

Customer Support Engineering#26-18022 $31.42-$35.32 per hour Troy, MI Onsite Job Description Our Client, a BioTech company, is looking for a Customer Support Engineering for their Wayne, MI location.
Responsibilities:
The successful candidate will serve as the link between the plant and the manufacturing facility. The candidate will also be required to re-verify parts within the computer system. Candidate should be computer literate and familiar with Excel, Word, and email. This person should be highly organized and have superior communication skills as he/she will interface with customers. Perform a good first level analysis of non-conformances. Verify all suspect product and maintain product test equipment. Be the communication link between Customer Plant and Delphi. CSE will reside at customer facility. Expedite non-confirming material back to Delphi same day. Input data into Incident Reporting System (IRS). Provide technical support and system understanding. Conduct/coordinate initial 24 hour containment. Where required, coordinate additional containment. Be an integral part of the response teams. Write a weekly trip report. Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates. Provide/coordinate special event activity. Develop customer relationships in the plant to improve the product and maintain or increase the business.
Requirements:
6-10 years of related work experience. Training in computer applications. College degree with a major in Engineering.10+ years of related work experience. Training in computer applications. College degree with a major in Engineering.