Technical Support Specialist

Technical Support Specialist Bizflex

IT LLC - 1.0

Troy, MI Job Details Full-time $22 - $27 an hour 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Customer communication Technical documentation Meraki Windows Printer (troubleshooting support) Customer support ticket management Systems & applications support Communication skills Editing Entry level Active Directory management Time management

Full Job Description Benefits:

Employee discounts Paid time off 401(k) Dental insurance Health insurance Vision insurance BizFlex IT is looking for a self-starter technical support team member that has the desire to deliver great customer service. You will be responsible for the support of technology requests across our clients as well as being a pillar to our support team. We are a managed service provider, your role on our team is crucial to maintaining support to our clients. We believe in the white glove service approach and our customers stick with us because of it. That said, providing the best support possible is necessary We are looking for dedicated members that want to be on a helpdesk team, work as a team and grow as a team. While password resets and patching is something we all do, it doesn't scratch the service on all the other challenges you would see. We don't support just one set of customers with the same products, we support 100s of clients with 100s of applications.

Responsibilities:

Communicate with team members and clients Provide premier front line technical support Support our client PCs, network environments, and printers/scanners Meet ticket and project deadlines Create and edit documentation Participate in after hours on call system

Qualifications:

Communication skills Strong critical thinking skills Time management Strong helpdesk skills Experience with Microsoft Windows Server platforms, Active Directory Experience with Cisco Meraki (recommended) What to expect from us: Gain a wealth of knowledge of IT products and services Environment to succeed