Nonexempt Designated in Connect 700 Program for Applicants with
Disabilities:
Yes The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Job Summary The Information Technology department at Normandale Community College ensures reliable and sustained business and operational continuity for administrative systems and academic technologies. This entry-level position is responsible for providing day-to-day, Level 1 support of IT-managed technology systems, resources, and tools. Technicians provide reliable and efficient technical support to students, faculty, and staff. Technicians use an IT service management system to record and track daily tech support activities performed by all IT personnel. Technicians follow established IT support procedures, focusing on customer service and quality assurance. This position will actively advance the college's strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts. Qualifications Minimum Basic working knowledge of Information Technology including computers, operating systems, hardware, software, business applications, audiovisual equipment, file-sharing systems, servers, networks, and unified communications. Familiarity with Microsoft 365 and Windows. Communicate technical information in simple written and verbal instructions to non-technical staff/users. Ability to work with customers who have varying technical knowledge and skills in a friendly, professional manner. Ability to utilize email, phone, instant messaging, and conferencing tools to communicate with customers. Must be able to interpret information, analyze data, and think in a logical and deliberative manner. Preferred Experience working in Information Technology, customer service and support, or a related professional activity. Previous employment at a college or university. Previous experience providing customer service. Previous experience with service management or customer relationship systems. Associate degree in Information Technology, Computer Information Systems, or Computer Science. Completion of Comp
TIA, ITIL
Foundations, and other computer or service management-related certifications. Application Details How to Apply To view the full job posting and to apply please go to: https://minnstate.wd115.myworkdayjobs.com/Minnesota_State_Careers/job/Bloomington/Information-Technology-Spec-1-User-Service-Specialist_
JR0000004988.
Contact If you have questions about this position, contact Ryan Lund at ryan.lund@normandale.edu or 952-358-8655. To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Ryan Lund at ryan.lund@normandale.edu. Why Normandale Normandale is the largest community college in the Minnesota State Colleges and Universities system, annually serving almost 15,000 students from a diverse set of backgrounds, 42% of whom are students of color and nearly 25% are first-generation. We offer opportunities for individuals to grow, learn, and advance their careers while working for an organization that is committed to providing an inclusive and equitable space for students and employees to learn. We are passionately committed to achieving racial equity in student outcomes and in advancing cultural competency in the classroom and services provided. Working together to improve the state we love. What do Minnesota's State employees have in common? A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals: Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the
EAP:
mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services:
Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. Other Information Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
