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Help Desk Analyst

Job

Robert Half

Eagan, MN (In Person)

Full-Time

Posted 3 days ago (Updated 1 day ago) • Actively hiring

Expires 6/21/2026

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Job Description

Help Desk Analyst to provide technical support and resolve hardware, software, and system-related issues in a timely manner. This role will troubleshoot desktops, laptops, printers, mobile devices, and common business applications while delivering excellent customer service. The Help Desk Analyst will respond to support tickets, document resolutions, and escalate more complex technical issues when necessary. Experience with Windows environments, Microsoft 365, Active Directory, and remote support tools. Strong communication skills, problem-solving abilities, and the ability to prioritize multiple requests are essential for success in this role.

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