Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Help Desk Analyst I
Job
Robert Half
Eden Prairie, MN (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
41
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
We are looking for a Help Desk Analyst to join an onsite support team. This position is ideal for someone who enjoys resolving technical issues, supporting a large user population, and contributing to a fast-moving service environment. The role will focus on end-user support, device preparation, and ticket-based troubleshooting while helping strengthen service quality across the IT organization.
Responsibilities:
- Provide first-line technical assistance for hardware, software, and access-related issues submitted through calls and service desk tickets.
- Prepare and deploy laptops using Microsoft Autopilot, ensuring devices are configured accurately for end users.
- Support Windows 10/11 environments by diagnosing common desktop issues and restoring user productivity efficiently.
- Troubleshoot account and identity concerns involving Azure Active Directory and related access tools.
- Document incidents, resolutions, and recurring problems clearly to improve team knowledge resources and support consistency.
- Assist with application rollouts and other IT service changes by addressing user questions and resolving adoption issues.
- Collaborate with internal service desk and field support teams to escalate complex problems and maintain service levels.
- Deliver onsite support five days per week while managing ticket volume in a high-demand, customer-facing environment.