IT Support Specialist Tier II

IT Support Specialist Tier II AIIStar Construction - 3.9 Eden Prairie, MN Job Details Full-time $50,000 - $55,000 a year 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Cloud identity and access management (IAM) Email customer support Technical support via phone IT user and group management Data permissions Phone communication Mid-level Incident Escalation Task prioritization Desktop (troubleshooting support) Azure AD Networking equipment (troubleshooting support) Access control management 1 year Technical support via email Escalation handling Communication skills Ticketing system technical support Consulting firm experience Full Job Description Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated, enjoys solving technical problems quickly, and can juggle multiple priorities without things slipping through the cracks? We're hiring a Tier II IT Support Administrator to join our growing IT team in Eden Prairie, MN. This is an onsite role supporting end users across multiple environments with a strong focus on remote troubleshooting, account administration, licensing support, and first-response networking support. This is an excellent opportunity for someone early in their IT career who wants hands-on exposure to different systems, environments, and technologies - especially candidates coming from an MSP (Managed Service Provider) background. What You'll Be Doing Provide Tier II technical support to end users over phone, email, and remote support tools Troubleshoot networking, connectivity, and user access issues Support Azure Active Directory (Azure AD) administration Add, remove, and manage user licenses and permissions Respond to support tickets and prioritize multiple requests throughout the day Assist users who may be frustrated or experiencing urgent technical issues Escalate advanced technical problems when needed Support a fast-paced environment with multiple clients, systems, and architectures What We're Looking For 1-3+ years of IT support or help desk experience MSP experience strongly preferred Experience supporting users remotely in a professional environment Familiarity with: Azure Active Directory (Azure AD) Microsoft 365 administration User account management Basic networking support Experience supporting larger user environments (500+ users) is a plus Strong communication and customer service skills Highly organized with the ability to prioritize competing requests Comfortable working with frustrated users while maintaining professionalism Strong troubleshooting mindset and urgency Candidates Who Tend to Do Well Here IT Support Specialists Service Desk Analysts Help Desk Technicians MSP Support Technicians Technical Support Administrators Desktop Support Technicians Tier II Support Engineers Preferred Backgrounds Experience from companies such as: Managed Service Providers (MSPs) Corporate IT support environments IT consulting firms Multi-site organizations CompensationBenefits $50,000-$55,000 base salary Full-time onsite role in Eden Prairie, MN Medical, dental, and vision insurance 401(k) Paid time off Career growth opportunity within a growing organization Exposure to multiple technologies and environments Why This Role? This is not a repetitive "password reset only" help desk role. You'll gain hands-on experience across multiple systems and environments while building real-world troubleshooting skills that can accelerate your IT career. If you thrive in fast-moving environments, enjoy solving problems, and want exposure beyond a traditional internal IT support desk, we'd love to connect with you. At Allstar Services, we're redefining the home services and exterior remodeling industry through innovation, growth, and a people-first mindset. Backed by Morgan Stanley Capital Partners, Allstar Services is a rapidly expanding national platform of leading residential and commercial roofing, siding, windows, gutters, and exterior remodeling brands across the United States. Our companies are known for delivering exceptional customer experiences, high-quality workmanship, and operational excellence in every market we serve. We move fast, solve problems, and invest in great people. Whether you're supporting operations, technology, sales, marketing, or field teams, you'll have the opportunity to make a direct impact inside a growing organization that values accountability, collaboration, and continuous improvement. With teams across multiple states and continued expansion ahead, this is an exciting time to join an organization building something bigger than a traditional home services company. Learn more at allstarservicesnow.com. Allstar Services is an Equal Opportunity Employer and values diversity at all levels of the organization.