Help Desk Specialist

We have an opening for a Help Desk Specialist. Our company's commitment is to environmental, economic, and community stewardship and we balance each decision we make with the impact it has on our friends and neighbors. Otter Tail Power Company is a growing vertically integrated investor-owned electric utility that provides an essential service to over 130,000 customers across 70,000 square miles. Otter Tail offers great pay, flexible schedule and the opportunity to work with some of the industry's best employees. The Help Desk Specialist is the first point of contact for employees needing assistance with Otter Tail Power's IT systems. This role provides front‑line technical support by responding to user requests, troubleshooting and resolving basic technology issues, managing user accounts and access, and supporting end‑user training. The position partners with Tier 2 IT support on more complex issues and ensures all incidents are properly documented and resolved. This role plays a key part in delivering reliable, secure systems and outstanding customer service. An associate degree or certificate in information technology or a related field is preferred, along with at least two years of relevant technical experience. Candidates should have strong IT knowledge, critical‑thinking skills, and the ability to clearly document issues and solutions. Excellent communication skills, strong organization and time‑management abilities, and the flexibility to work independently or as part of a team are essential, along with a strong work ethic and desire to learn. We believe employment is a partnership and we expect excellence from our talented employees. To support our employees and help drive their career experience and goals. Competitive wage & benefit package. The expected offer for this role is $49,000 to $65,000 annually. Actual base compensation will vary based on factors relevant to the position. Incentive plans Employee Stock Ownership options Retirement Savings Fund with employer match Health, disability and life insurance plan options Our employees are provided training and development opportunities each year, including education reimbursement. This includes safety - one of our values and key to our success - technical, compliance and developmental training. Career development is critical to our long-term success. Otter Tail Power employees have opportunities to participate in various leadership development programs, gain access to an a la carte online leadership course catalog, receive mentorship from current leaders and more! Mental health support from the experts at SupportLinc as well as competitive vacation and sick leave to ensure employees are at their best when they're working. The expected offer for this role is $49,000 to $65,000 annually. Actual base compensation will vary based on factors relevant to the position. Incentive plans Employee Stock Ownership options Retirement Savings Fund with employer match Health, disability and life insurance plan options To apply, visit our careers page at www.otpco.com . Applications accepted through May 11, 2026. This role is not eligible for visa sponsorship at this time. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.