Information Technology, Support

Description We are looking for an IT Service Desk Analyst to join our team in Golden Valley, Minnesota on a contract basis. This role involves providing in-person Level 1 IT support in a dynamic environment where service excellence is a top priority. As part of the Global Shared Services Organization, you will play a key role in enhancing the employee experience through technical expertise and innovative solutions.

Responsibilities:

• Provide technical troubleshooting and support for laptop hardware, software, and audiovisual equipment in conference rooms.
• Research, assess, and resolve incidents and service requests efficiently.
• Deliver exceptional customer service while maintaining a customer-first mindset.
• Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction.
• Manage escalations from external service providers to ensure timely resolution.
• Update standard operating procedures and service documentation to reflect current practices.
• Monitor and report on key performance metrics to maintain high-quality service standards.
• Collaborate cross-functionally to address technical challenges and improve processes. Requirements
• High school diploma or equivalent.
• At least 1 year of experience in providing technology support.
• Foundational knowledge of Microsoft Windows 11, Office Suite, and network hardware.
• Strong understanding of cyber security principles and peripheral equipment.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team.
• Organizational skills with the flexibility to adapt to shifting priorities.
• Proficiency in process improvement initiatives to reduce disruptions and improve user experiences.

Innovation starts with people.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .