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Job Description
IT Support Specialist
ADVANCED WEB TECHNOLOGIES, INC - 3.0
Minneapolis, MN Job Details $23 - $30 an hour 19 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer service Windows Microsoft Office Desktop (troubleshooting support) Network support IT department experience Full Job Description AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 650 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim, CA, Ottawa and Toronto, Canada, Winston-Salem and Garner, NC. AWT is the trusted partner for leading brands, delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness. More information about AWT can be found at www.awtlabelpack.com AWT offers comprehensive benefits including medical, dental, vision, life insurance and other voluntary supplemental insurance coverages, HSA, 401k with match, holidays and paid time off. AWT has the following position open in our Minneapolis, MN location: The schedule for this position is Monday - Friday, Hours are - 9-5pm. Additional days and hours may be necessary due to production requirements. The IT Support Analyst role will serve as a member of the overall AWT IT organization, focused primarily on supporting production and front office technologies and operations. This role will be a mid-level contributor with growth opportunities across AWT IT. This position will be responsible for level 1-3 support of all technology used across all AWT facilities. Additionally, this role will participate and contribute to IT initiatives across all AWT's business, as appropriate. This position will be on-site at an AWT facility primarily, with opportunities for remote work at times. The role will participate in IT support and projects for all AWT locations.
Responsibilities:
Provide day-to-day IT operations support and hands-on activities in a production environment. Primary Responsibilities include PC Configuration and Deployments, User Administration, Hardware break/fix and support, Software support, end user support, and other general IT Service Desk Functions. Assist in IT projects and efforts driven by AWT leadership. Help implement and support IT operational best practices. Contribute ideas and recommendations to IT leadership within overall AWT IT. Take work direction from IT infrastructure leadership and Senior IT peers. Work within applicable AWT IT and Security policies. Who does the IT Support Specialist work with? The IT Support Specialist role will work with AWT IT peers & leadership, local business leadership, and users within the AWT facilities. This role will take primary work direction from the IT Support Manager. Qualifications and Education Requirements 3-5+ years IT support experience Experience working within an IT Service Organization Team focused and self-motivated Strong Customer Service Mindset and communication skills Proficient in end-user computer technologies Experience with Windows OS, Microsoft 365, and other common technologies Experience supporting production manufacturing and shipping systems a plus Experience supporting Windows Server Environments a plus Strong in ideation and problem solving Aptitude to learn, grow and stay current with technology evolution Level 1-2 hands-on experience supporting
LAN/WLAN
technologies Desire to develop future expertise in areas such as: Client Engineering, Core infrastructure (Azure AD/AD, Server engineering), IT Security, etc. Preferred Skills Microsoft technology certifications, MCA Windows, M365, and Azure ITSM and end user support certifications Security operator equivalent experience or certifications AWT is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for available positions by submitting an application or resume for consideration. AWT will not discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state and local laws. It is AWT's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note these job descriptions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
