Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Tier II Support Specialist
Job
Robert Half
Minneapolis, MN (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
56
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
We are looking for a Tier II Support Specialist to join a growing IT software team. This position is ideal for a support specialist with hands-on technical experience who enjoys solving challenging user issues across diverse environments. The role offers the opportunity to build expertise across core infrastructure and end-user technologies while developing toward senior engineering or project-focused work.
Responsibilities:
- Resolve escalated technical issues involving Microsoft 365, Windows systems, network connectivity, and endpoint security with a strong focus on timely restoration of service.
- Investigate complex desktop and user support requests, identify root causes, and implement practical solutions that minimize repeat incidents.
- Manage service desk tickets throughout the full support lifecycle, from initial assessment and prioritization through resolution and follow-up communication.
- Support user and system access needs within Active Directory, including account maintenance, permissions, and related administrative tasks.
- Provide troubleshooting assistance for Windows 10 environments and other Microsoft-based technologies used across client systems.
- Work across a range of client setups and technical platforms, adapting support approaches to different infrastructure and operational requirements.
- Take full ownership of advanced support cases, coordinating with internal teams when needed to ensure thorough and accurate resolution.
- Contribute to service improvement efforts by documenting recurring issues, sharing technical knowledge, and identifying opportunities for more efficient support delivery.