IT Support Specialist

IT Support Specialist Minnetonka, MN Job Details Full-time $80,000 - $90,000 a year 9 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Parental leave 401(k) matching Life insurance Referral program Qualifications Practice management Employee onboarding Computer science Bachelor's degree in information technology Computer Science Achieving HIPAA compliance Vendor management Procedural guides Associate's degree in computer science HIPAA Process improvement Equipment troubleshooting Mid-level Windows Printer (troubleshooting support) Information security Server administration System maintenance IT experience within healthcare Associate's degree in information technology Hardware support Vendor relationship management Software documentation Technical skills instruction Associate's degree Bachelor's degree in computer science Escalation handling Information security auditing Communication skills Developing technical user guides EHR training delivery Identity & access management

Information Technology Full Job Description About Us:

For over 50 years, Wayzata Children's Clinic has provided professional, personalized healthcare or consultation for your child or adolescent in an environment that is friendly, family oriented, and supportive with locations in Minnetonka, Maple Grove, Chaska, and Delano. What separates us from other clinics? Our clinic is proudly owned by the physicians that work here. Our providers live and volunteer in the community, and as an organization care about the well-being of the communities surrounding our clinics. www.wcclinic.org

Position Summary:

We are seeking an IT Support Specialist with a strong focus on eClinicalWorks administration and day-to-day technical support for clinic staff. This role will serve as the primary internal resource for EHR support, user assistance, basic device setup, and Level 1 IT functions. The position will work closely with the clinic's Managed IT Service Provider (MSP), which is responsible for infrastructure, advanced networking, and other higher-level IT operations.

Main Responsibilities:

eClinicalWorks Administration & Support Serve as the primary point of contact for eClinicalWorks support, troubleshooting, and day-to-day maintenance. Assist staff with EHR workflows, user issues, and system functionality. Coordinate with vendors and internal stakeholders to resolve application-related issues and support system updates. Help identify opportunities to improve workflows and efficiency through better use of eClinicalWorks. End-User IT Support Provide Level 1 technical support for staff, including assistance with hardware, software, printers, login/access issues, and general troubleshooting. Set up and configure workstations, laptops, and other clinic devices. Support onboarding and offboarding tasks such as user setup, permissions, and basic equipment deployment. Escalate infrastructure, server, and network-related issues to the managed IT provider as needed. Security & Compliance Support Support clinic adherence to HIPAA, HITECH, and data privacy requirements. Assist with user access management, password/MFA support, and basic security best practices. Partner with the managed IT provider on security-related processes, audits, and issue resolution. Training & Documentation Train staff on eClinicalWorks usage and other common clinic technology tools. Create and maintain documentation for procedures, user guides, and basic IT processes. Provide clear communication to staff regarding common issues, updates, and support practices.

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or a related field preferred. 2-4 years of IT support experience, preferably in a healthcare or clinical environment. Experience supporting eClinicalWorks strongly preferred.

Technical Skills:

Experience supporting EHR/EMR systems, especially eClinicalWorks. Working knowledge of Windows, Microsoft 365, user account support, and basic workstation troubleshooting. Familiarity with printers, endpoint devices, and common office/clinic technology. Understanding of healthcare privacy and security requirements. Ability to coordinate effectively with third-party vendors and managed service providers.

Preferred Qualifications:

Experience in a small-to-medium healthcare practice. Familiarity with practice management or medical billing systems. Strong customer service and communication skills.

Benefits:

Competitive salary and negotiable per experience. Opportunities for professional growth and development. Comprehensive benefits package, including health insurance and retirement plans.

Location:

Minnetonka (On-Site Position) Wayzata Children's Clinic considers everyone for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, protected veteran or disability status or any factor prohibited by law. Wayzata Children's Clinic and all its related companies fully endorse equal opportunity. Wayzata Children's Clinic provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in the job application process.

Job Type:

Full-time Pay:

$80,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Referral program

Work Location:

In person