Desktop Support Analyst
Job
Robert Half
Saint Paul, MN (In Person)
Full-Time
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Job Description
We are looking for a dedicated Desktop Support Analyst to join our team. This position involves providing technical assistance to resolve hardware, software, and network-related issues while delivering excellent internal customer service.
Responsibilities:
- Manage and prioritize tickets in the unassigned queue to ensure timely resolution.
- Perform desktop support tasks such as software updates, device imaging using Microsoft Entra ID, and troubleshooting hardware issues.
- Diagnose and resolve technical problems across mobile devices, desktop systems, and network-related areas.
- Utilize the Autotask ticketing system to track, document, and manage support cases.
- Assist with basic networking tasks, requiring a high-level understanding of concepts.
- Generate reports and extract data to support operational needs.
- Deliver exceptional customer service to internal users, ensuring their technical concerns are addressed efficiently.
- Follow established processes and workflows to maintain consistency in support operations.
- Provide hands-on troubleshooting across a range of IT systems and tools.
- Collaborate with team members to address escalated issues requiring Level 2/3 support.
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