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End User Computing Specialist - Saint Paul
Job
Minnesota City Jobs
Saint Paul, MN (In Person)
Full-Time
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Job Description
The City of Saint Paul Office of Technology and Communications is hiring two End User Computing (EUC) Specialists to provide responsive, high-quality technical support and ensure employees have reliable, secure technology to perform their work. In this role, you will serve as a frontline point of contact for IT support needs by receiving, documenting, and triaging ServiceNow incidents and service requests. You will perform Tier 1 troubleshooting for hardware, software, and access-related issues, resolve common device and application problems, and escalate more complex issues to appropriate technical teams in accordance with established IT service management (ITSM) processes. You will collaborate closely with IT teams to support end-user devices, maintain IT assets, and deliver a consistent, effective, and customer-focused user experience.