IT Support Specialist

Moneta is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum of financial advisory services. Still, our true purpose is centered on building relationships and providing exceptional service to our clients around the globe. For that reason, weve built an entrepreneurial business model organized around our clients. Our Partner-led teams are empowered to serve only in the best interest of their clients. Plus, our independence means that we are never beholden to stakeholders or parent companies. We also have the unique ability to trace our history back nearly 150 years, which demonstrates our ability to evolve to meet the needs of those we serve. Job SummaryThe IT Support Specialist provides tier-1 technical support for all end users, resolving a wide-variety of technical problems on a timely basis, using their solid understanding of core IT concepts to build upon. Essential ResponsibilitiesResponds to Help Desk requests by providing timely and effective technical support to end users.

Troubleshoots, identifies, and resolves technical issues related to local area networks (LAN) and PC workstations.

Sets up, configures, and maintains computer hardware, including desktops, laptops, docking stations, monitors, printers, and scanners.

Applies sound judgment to resolve issues efficiently, ensuring high customer satisfaction, minimal downtime, and cost-effective solutions.

Follows established procedures and guidelines, while drawing on past experience to perform job responsibilities effectively.

Contributes to the IT knowledge base by creating and maintaining clear, accurate documentation of technical procedures and resolutions.

Other miscellaneous duties, as requiredSome travel may be requiredQualificationsB.S. Computer Science or related fieldThree or more years of experience in a related positionTechnical proficiency with Microsoft, Apple and Android operating systems, tablets, monitors, printers, laptops, modems, routers, VPNs., LANsMust be authorized to work in the United StatesAdditional InformationThis is a non-exempt, full-time salary role that reports to the Director of IT.Moneta is committed to providing the best possible care for our employees; part of this care includes offering comprehensive benefits that enhance the well-being of employees and their families:

Paid holidaysPaid time off (PTO)Employer cost-shared medical and dental insuranceEmployer-paid short-term disability, long-term disability, AD&D insurance, and basic life insurance401k Match 50% of employee contributions up to 6% of compensationDiscretionary annual profit-sharing bonusPaid parental leaveProfessional development reimbursementPaid volunteer time off (VTO)Employee referral incentive bonus programOnsite wellness programs & rewardsEmployee engagement activitiesMoneta is a fiduciary fee-only Registered Investment Advisory firm and is unable to hold securities licenses with the exception of Series 65. We also do not allow outside business activities, insurance commissions, and/or trails.