IT Help Desk Technician

Summary:

This position is responsible for providing technical assistance to end users, coordinating resources, escalating issues to the appropriate support specialty, and maintaining IT assets.

Main Duties and Responsibilities:

Installs, configures, and maintains desktop & laptop PCs, tablets, and peripherals such as printers, and other relevant office equipment. Creates users and manages account accesses. Analyzes & implements security measure for computer/information systems. Responds to telephone calls, emails, and personnel request for IT tech support. Documents, tracks, & monitors IT issues thoroughly & accurately to ensure timely responses. Identifies, researches, analyzes, & resolves employee technical computer related issues. Escalates, both accurately & timely, problems requiring on-site hardware or configuration changes. Installs computer software for users as needed. Tests computer hardware and software performance. Performs other duties as assigned.

Job Requirements:

Associates degree in Computer Science, Information Technology, Business, or other related field preferred, Bachelors in same a plus 1 or more years of computer experience, and/or technical support preferred, with strong emphasis on customer service. Good working knowledge of IT Applications in Microsoft Office 365, SharePoint, and desktop software/operating systems needed. Basic knowledge of desktop hardware & network connectivity. Strong interpersonal, communication, problem solving, and organizational skills. Should be multi-tasker, with excellent deductive reasoning & troubleshooting skills. Must possess self-direction abilities, but also be able to function well in a teamwork style work atmosphere. Should be able to prioritize tasks to meet departmental and organizational goals. Ability to be on call 24/7 on a rotating basis with other team members.

Shift:

Mon-Fri, Day Shift, 8am - 5pm; with on call hours, as required.

Benefits:

Medical, dental, and vision insurances 401k plan, with 4% employer matching upon meeting eligibility requirements Employer paid life insurance Voluntary benefits-Supplemental life, cancer, accident, etc. PTO, 6

Paid Holidays Working Conditions:

Job will include periods of standing, walking, reaching, stooping/kneeling, and bending with long periods of sitting, viewing computer screens. Stair climbing and walking on uneven surfaces will also be present. Subject to heat/cold conditions when traveling between buildings. May be required to lift to 30 lbs.