End User Support Technician

Job Title:

End User Support Technician Location:

Kansas City, MO 64114 Contract length: 2-month

Contract Pay:

$23/hr - $28.65/hr End User Support Technician Qualifications High School Diploma/GED Required Knowledge of computer hardware and operating systems Analytical and well organized Good communication skills, written, verbal, and listening Able to work well independently as well as in a group Must be a self-starter End User Support Technician Description Provide technical assistance and resolution as necessary with strong emphasis on customer support, teamwork, and urgency Image, configure, install, repair, and upgrade computer systems and perform routine maintenance Troubleshoot for hardware and technical incidents. Update and resolve tickets assigned individually or within a group queue, providing timely resolutions and customer support Provide support to customers seeking technical assistance in person or remote Perform inventory or devices and track and maintain their assignment to customers Resolve tickets in the ServiceNow Support queue, meeting department specifications Provide high level of customer support through detailed documentation in ticketing system Assist customers with installation of new software packages, based on licensing requirements Perform new hire desk setups, office/department move equipment connection Partner with IT Service Owners for the resolution of complex issues Provide accurate information on IT products and/or services and their availability Follow-up with customers and provide updates on request status' Document resolution steps for reoccurring issues in knowledge base Provide updates for out-of-date knowledge base documents Participate in Problem and Change management processes as necessary Provide tier-1 AV hardware troubleshooting, and on-site connection/presentation support as requested