Enterprise Service Desk Help Desk Support Technician

Job Requirements Kansas City, MO Secret Polygraph not specified Entry Level (less than 2 yrs experience) $50,000 - $70,000 Job Description

• This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI)
• Because an active DoD clearance is required, U.S. Citizenship is required
• Opportunities available for Junior - Senior Candidates Our customer is looking to grow their Enterprise Service located in Kansas City, Missouri.

This team comprises 40 Service Desk Technicians responsible for supporting NGEN Network End-Users worldwide. This team is responsible for fielding between 8 and 20 tickets per day. Most technicians will start on night shifts unless a day shift opens up. The ticket volume decreases dramatically overnight vs. in the mornings. Ultimately, the ESD technician will support the Navy-USMC in unifying its networks and data management systems to improve capabilities and service under a single enterprise network. Average troubleshooting requirements may include intranet support, password resets, network troubleshooting, and copiers, printers, and scanners. The ticketing system currently being used is Remedy. This is a 24/7 service desk in a classified environment. Technicians are required to hold at a minimum a DoD Secret Clearance and a CompTIA Security+ CE certification. There is significant upward mobility from this position. Technicians will have the opportunity to change shifts with tenure and to observe and collaborate with the in-house Windows Team, Linux Team, Oracle/SQL Team, Storage Team, Network Team, Desktop Support, Systems Applications team, & Cyber team. It is common for these teams to recruit from the desk. This desk also supports internal growth, with opportunities to move into leadership roles. This is a contract, long-term with room for advancement. The ideal candidate is someone interested in growing their career in the infrastructure path and learning a business from the ground up. Strong interpersonal skills and the ability to solve problems are required of customer service-centric people. Top Skills' Details This role will provide helpdesk support to USMC IT users. There is a good amount of training that occurs and resources for helpdesk agents. Basic training form a technical school will be enough to get started on your IT Career Active Secret Clearance Required Active CompTIA Security+ Certification required Must be open to all shifts Additional Skills & Qualifications Self Managing, excellent communications, ability to follow procedures and policies, be on time and responsive to requests.

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