Desktop Support Technician

RESPONSIBILITIES

Kforce is looking for a Desktop Support Technician to come aboard a contract opportunity with one of our clients.

Summary:

The Technician will resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.

REQUIREMENTS

• Bachelor's degree or equivalent experience; Related computing field preferred
• 2+ years of technical experience in a corporate environment (multi-state,10,000+ employee base corporate environment is preferred)
• Knowledge of IT processes, general controls, project management, and system development life cycles
• Proficient with Windows OS
• Proficient with MS Office 365, including MS Teams
• Knowledge of enterprise ticketing systems (Service Now, or similar is a plus)
• Active Directory, Intune and Azure fundamentals
• Familiar with remote support tools Excellent Soft Skills including:
• Customer service, including written and verbal communication
• Conflict resolution
• Strong analytical and problem-solving skills
• Strong interpersonal skills required to interact with end user clients and team members across the organization
• Time management skills, to balance and prioritize work
• Ability to work independently and as part of a team The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.

We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.