IT Support Specialist

Job Description:

Overview:

The IT Support Specialist provides day-to-day technical support for employees across the company and assists the IT Manager with system administration, hardware/software maintenance, user onboarding, and technology projects. This role is designed for someone who wants to grow: the right candidate will gradually take on more complex responsibilities with servers, networks, cloud systems, and our ERP/logistics applications. This position is highly service-oriented and requires strong communication skills, follow-through, and the desire to learn.

Responsibilities:

Provide day-to-day technical support for employees, including hardware and connectivity issues. Troubleshoot and resolve Tier 1-2 support tickets; escalate more complex issues. Assist with onboarding/offboarding tasks such as account setup, permissions, and hardware. Maintain and update IT equipment, including PCs, laptops, mobile devices, & other technology. Support system updates, security patches, and routine maintenance as directed. Help with network and server tasks at a basic level, learning more advanced responsibilities. Contribute to IT projects such as system upgrades and cybersecurity improvements. Participate in building IT documentation, SOPs, and long-term technology initiatives.

Qualifications:

Required 1-3 years of experience in IT support, help desk, or desktop support (or strong internship/technical experience). Working knowledge of Windows OS, Microsoft 365, basic networking concepts, and common IT hardware. Strong communication skills with a customer-service mindset. Ability to prioritize, troubleshoot independently, and follow through on tasks. Interest in long-term professional growth within the company. Preferred Experience with logistics or dispatch platforms, especially SmartLogics (or similar systems). Experience supporting ERPs or business applications. Basic understanding of SQL (queries, troubleshooting data issues, or willingness to learn). Familiarity with Active Directory, Windows Server, Intune/MDM tools, or cloud administration. CompTIA certifications (A+, Network+, Security+) or desire to obtain them with company support.

Pay:

From $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person