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Lead L2 Support

Job

XFORIA Inc

Saint Louis, MO (In Person)

Full-Time

Posted 2 days ago (Updated 7 hours ago) • Actively hiring

Expires 7/4/2026

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Job Description

Job Details L2 Lead Support Long Term Contract/ Fulltime St. Louis, MO 10+ years of progressive experience in IT application support / production operations in a managed services or outsourcing environment. Minimum 5 years in a leadership or managerial role overseeing multi-tier support teams (L1/L2/L3). Proven experience in standing up new teams, building processes from the ground up, and driving operational maturity. Hands-on experience with both Mainframe (CA7, Autosys, JCL, COBOL ecosystem) and Open Systems (Java, middleware, distributed platforms). Strong track record of managing customer relationships at a senior level in financial services or similarly regulated industries. Experience driving left-shift / knowledge transfer programs across large application portfolios. Technical Skills Batch scheduling & monitoring: CA7, Autosys, Control-M (familiarity with at least two).
Mainframe environment:
JCL, COBOL, DB2, CICS
- working knowledge sufficient to guide L2 team.
Open Systems:
Java/J2EE, middleware (MQ, Kafka), Linux/Unix, SQL databases.
ITSM platforms:
ServiceNow (Incident, Change, Problem Management modules). Monitoring & observability: Familiarity with tools like Splunk, Dynatrace, AppDynamics, Nagios, or similar. Automation & scripting: Python, Shell scripting, or PowerShell; exposure to RPA or intelligent automation is a plus.