IT Customer Support Analyst - Service Desk

IT Customer Support Analyst - Service Desk CoxHealth - 3.6 Springfield, MO Job Details Full-time 1 day ago Benefits Health insurance Dental insurance Vision insurance Retirement plan Qualifications Customer communication Computer science Computer Science Associate's degree in computer science Windows Associate's degree in information technology macOS IT Customer support Systems & applications support Associate's degree Software training Communication skills Entry level

Information Technology Full Job Description Facility:

Chase Building:

303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department:

1709

IT Service Desk Scheduled Weekly Hours:

40

Hours:

8:00 AM - 4:30

PM Work Shift:

Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare's Best Places to work five times. Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group . Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025). Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please click here: Benefits |

CoxHealth Job Description:

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

Education:

Preferred:

Associate's degree in

Computer Science, Information Technology, Experience:

Preferred:

1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.

Skills:

• Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
• Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
• Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
• Ability to effectively document support request and solutions for future reference.

Licensure/Certification/Registration:

N/A