Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Coffeyville, Kansas. This Long-term Contract position will focus on resolving day-to-day desktop, application, printer, and connectivity issues while ensuring employees have reliable access to the tools they need. The ideal candidate is comfortable supporting Windows environments, Microsoft 365 applications, and common workplace hardware, and knows when to escalate more complex problems for advanced support.

Responsibilities:

• Provide first-line technical support for end users experiencing issues with computers, software applications, printers, and network connectivity.
• Investigate and resolve common hardware and software problems efficiently to minimize disruption to daily operations.
• Set up, configure, test, and deploy desktop and workstation equipment for new and existing employees.
• Support staff onboarding, device refreshes, office relocations, and other equipment transition activities.
• Install, maintain, and troubleshoot printers, mobile devices, and additional end-user technology.
• Assist with user account support tasks such as password resets, access requests, and basic profile maintenance.
• Deliver support for Microsoft Windows systems and Microsoft 365 tools across the organization.
• Perform basic cabling and physical installation work related to workstations and connected devices.
• Document incidents, resolutions, and service activity accurately within the ticketing or tracking system.
• Escalate complex technical issues to senior support personnel or outside vendors and assist with technology rollout projects as needed. Requirements
• Prior experience in help desk, desktop support, or a similar technical support position is preferred.
• Associate degree or related coursework in information technology is preferred; equivalent practical experience may be considered.
• Working knowledge of Microsoft Windows operating systems, including Windows 10.
• Familiarity with Microsoft 365 applications and general end-user support in a Windows environment.
• Basic troubleshooting skills for desktop hardware, peripherals, and common software issues.
• Exposure to Active Directory, including simple account-related support tasks, is beneficial.
• Understanding of basic networking concepts and service desk ticket management.
• Strong communication skills and a customer-focused approach to technical support.

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