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Job Description
Job Title:
Information Technology Technician Department:
Engineering Reports To:
Network Administrator Location:
Greenwood, MS Position Summary The IT Technician is responsible for supporting and maintaining the cooperative's technology infrastructure, ensuring reliable operation of systems essential to electric utility services. This role provides technical support to employees, assists with network and system administration, and helps maintain cybersecurity standards to support the cooperative's mission of delivering safe, reliable, and affordable power. Key Responsibilities Technical Support Provide helpdesk support to staff for hardware, software, and network issues Install, configure, and troubleshoot desktops, laptops, printers, mobile devices, and other peripherals Respond to service tickets in a timely and professional manner Assist users with Microsoft 365, email systems, and business applications Systems & Network Support Assist in maintaining servers, network equipment, and telecommunications systems Monitor system performance and report issues or outages Support backup systems and disaster recovery procedures Help manage user accounts, permissions, and access controls Infrastructure & Utility Systems Support Provide support for utility-specific systems such as SCADA, outage management systems (OMS), GIS, or metering systems Coordinate with vendors on system updates, installations, and troubleshooting Assist with technology used in substations and field operations Cybersecurity & Compliance Follow and help enforce cybersecurity policies and best practices Assist with system updates, patching, and antivirus management Help ensure compliance with applicable regulations (e.g., NERC CIP, if applicable) Maintenance & Documentation Maintain accurate documentation of systems, procedures, and troubleshooting steps Track hardware and software inventory Assist with technology upgrades and projects Qualifications Required 0-3 years of IT support experience Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) Experience with Windows operating systems and Microsoft 365 Strong troubleshooting and problem-solving skills Valid driver's license (for travel between cooperative locations, if needed) Preferred Associates' degree in related field Experience in a utility, cooperative, or industrial environment Familiarity with SCADA, GIS, or outage management systems IT certifications (CompTIA A+, Network+, Security+, or similar) Skills & Competencies Excellent customer service and communication skills Ability to work independently and as part of a team Strong organizational and time-management abilities Attention to detail and commitment to reliability Willingness to learn and adapt to new technologies Working Conditions Primarily office-based with occasional field visits May require after-hours or on-call support during outages or emergencies Work may involve lifting equipment up to [50 lbs] About the Cooperative Delta Electric Power Association is a member-owned electric cooperative committed to providing safe, reliable, and affordable electric service to the communities we serve. Delta EPA is also the sole owner of the subsidiary Delta Fiber LLC, providing Fiber Internet to the members of Delta EPA and other customers. We prioritize innovation, efficiency, and exceptional member service. Delta EPA provides competitive salary, Health, dental, and vision insurance, Retirement plans (e.g., pension and 401(k)), Paid time off and holidays, Professional development opportunities, and other benefits.
