Application Support Engineer

We are looking for an Application Support Engineer to join our team in Grenada, Mississippi. In this role, you will provide technical and commercial expertise to assist with product development, engineering projects, and customer support. You will play a key role in helping clients select suitable heat transfer products and contribute to the design and application process.

Responsibilities:

• Offer technical and commercial support to Sales and Marketing teams while fostering strong relationships with customers.
• Assist clients in selecting heat transfer products tailored to their specific applications and material requirements.
• Utilize knowledge of heat transfer principles to guide product design and application decisions.
• Learn and effectively use proprietary in-house software for product selection and design.
• Conduct training sessions for internal teams and external customers on software usage.
• Participate in the review of complex or large-scale applications, focusing on heat transfer and production engineering.
• Provide detailed information for the creation of drawings required for submittals and production.
• Collaborate with production managers to ensure designs align with manufacturing methodologies.
• Address quality concerns and support resolutions by providing technical insights.
• Travel occasionally to customer sites or industry trade shows, with travel limited to 10% of the time.