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IT MSP Service Specialist
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Pro Computers
Gulfport, MS (In Person)
$59,280 Salary, Full-Time
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Job Description
IT Service & Support Specialist Pro Computers - Gulfport, MS Pro Computers is seeking a dependable, customer-focused IT Service & Support Specialist to join our growing team in Gulfport, Mississippi. We are a full-service technology company providing comprehensive Managed IT Services for both business and retail customers. Our services include server and workstation management, networking, cybersecurity, backup solutions, firewalls, VoIP systems, remote/on-site support, break/fix services, and retail device repair. This is a non-sales, client-facing position ideal for someone who enjoys hands-on IT work, problem-solving, and delivering excellent customer service in a fast-paced environment. The ideal candidate will have a strong technical foundation, excellent communication skills, and the ability to professionally support both walk-in customers and business clients. Key Responsibilities Provide technical support to walk-in retail and business clients Troubleshoot hardware, software, networking, and VoIP-related issues remotely and on-site Assist with IT projects, including deployment of new systems and services Work with ticketing systems, RMM platforms, endpoint protection tools, and remote support software Support desktops, laptops, printers, networking equipment, and cloud services Maintain a professional, helpful, and customer-focused experience Collaborate with team members to resolve technical issues efficiently Preferred Qualifications Experience with any of the following technologies or platforms is strongly preferred: Huntress or similar endpoint/security solutions ConnectWise or comparable ticketing/RMM platforms UniFi / Ubiquiti networking equipment SkySwitch or similar VoIP platforms Windows desktop support Microsoft 365 and/or Google Workspace administration Apple/macOS support experience Basic networking, cabling, router, switch, and Wi-Fi troubleshooting What We're Looking For Strong troubleshooting and problem-solving skills Professional communication and customer service abilities Reliability, attention to detail, and strong work ethic Ability to explain technical solutions clearly to clients Willingness to learn and grow within the IT industry Ability to thrive in a fast-paced service environment Why Join Pro Computers? This is an excellent opportunity for someone looking to build a long-term career in the IT industry with significant growth potential. We are looking for motivated individuals who want to continuously learn, develop their skills, and grow within a professional technology services environment. This role is best suited for someone who enjoys working directly with people and technology—not someone simply looking to clock in and out. If you are passionate about IT and willing to put in the effort to succeed, we would love to hear from you.