Desktop Support Analyst

Description Robert Half Talent Solutions is seeking an experienced IT Support Specialist to support our client in the manufacturing industry. This role is highly hands-on and operationally critical, providing technical support to systems that directly impact warehouse and manufacturing operations. The position follows an overnight schedule of 10:30 PM to 7:00 AM, Friday through Tuesday, with Wednesday and Thursday off, and requires dependability and responsiveness in a production-driven setting. Key Responsibilities + Provide hands-on support and configuration for RF scanners used in warehouse and logistics operations + Troubleshoot and maintain Zebra label printers and related peripherals + Perform system imaging, device deployments, and updates using SCCM and/or Intune + Diagnose and resolve network-related issues including DNS, DHCP, Telnet, and SSH + Administer Active Directory accounts, permissions, and group policies + Deliver Tier 1-2 technical support in a Microsoft 365 environment + Document processes, incidents, and resolutions to support operational continuity + Ensure minimal downtime for users supporting manufacturing and distribution workflows Requirements + Minimum 3 years of IT support experience, preferably in manufacturing or logistics environments + Proven experience supporting RF scanners and Zebra printers + Hands-on experience with SCCM and/or Intune for imaging and device management + Strong troubleshooting skills across hardware, software, and networking + Experience supporting users in an O365 / Microsoft 365 environment + Dependable, self-directed, and comfortable working an overnight shift in a production environment Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .