Help Desk Analyst

Job Description Help Desk Analyst Job Type:

Full-Time Locations:

Ridgeland, MS Tupelo, MS Overview:

We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal candidate will have strong customer service skills, a solid understanding of computer hardware and software, and experience with PDI Enterprise. Key Responsibilities Maintain Customer Focus Provide prompt and courteous technical support to end-users via phone, email, and in-person. Maintain a positive and professional attitude at all times. Troubleshoot and Resolve Common Computer Issues Involving E-mail Printing M365 Applications Point of Sale PDI Enterprise Applications Android Tablets Network Connectivity Workstation Software Installation/Updates Documentation Document all support incidents and resolutions in the company's ticketing system. Collaboration Work closely with management and IT teams to understand corporate objectives and provide solutions. Participate in planning and implementation of new technologies and upgrades Other Duties as Assigned Qualifications High School Diploma or equivalent required; Associate's Degree in Information Technology preferred. 1-2 years of experience in a helpdesk or technical support role. Strong knowledge of Windows operating systems. Experience with M365 Applications Experience with PDI Enterprise back office systems (POS, fuel systems, back office) is highly preferred. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong customer service and problem-solving skills. Ability to learn new technologies quickly. Physical Requirements Able to climb, bend or squat on occasion. Must be able to regularly lift and/or move 20-35 pounds and occasionally lift or pull 35-80 pounds.