IT Field Technician

IT Field Technician Billings, MT Job Details Temporary | Part-time | Full-time | Contract $30 - $40 an hour 21 hours ago Benefits Flexible schedule Qualifications Microsoft Windows Server Customer communication Customer service Laptop (troubleshooting support) Firmware Equipment troubleshooting Mid-level Windows Maintenance activity documentation Driver's License Computer hardware Driving macOS Linux RAID controller Mobile devices

Full Job Description Scope of Work:

Service focus: Dell laptops and desktop PCs only Key Responsibilities Perform hardware diagnostics, upgrades, and repairs on Dell laptops and desktop computers Troubleshoot operating systems (Windows, macOS, Linux) on workstations and servers Replace components such as hard drives, SSDs, motherboards, RAM, power supplies, keyboards, and screens Perform basic server hardware replacements when required Configure and troubleshoot

BIOS/UEFI, RAID

controllers, and firmware updates Perform imaging, configuration, deployment, and migration of systems Assist with basic server administration tasks (user access, storage checks, service restarts, backup verification) Maintain documentation for each job completed (including photos, serial numbers, configurations, and logs) Communicate effectively with dispatchers, customers, and team members Complete service calls within agreed timeframes while maintaining high service quality Required Skills & Qualifications Proven experience in laptop and desktop repair/support (minimum 1-2 years preferred) Familiarity with BIOS/UEFI, RAID, system recovery, and virus/malware removal Basic knowledge of Windows Server and/or Linux server environments Ability to read and follow service manuals and technical instructions Strong troubleshooting, problem-solving, and customer service skills Reliable transportation and a valid driver's license Must have access to basic toolkits, ESD protection, and a smartphone with internet access

Job Details Service Radius:

30 miles

Supported Equipment:

Dell laptops and desktop PCs only

Pay Rate:

$40-$45 per work order

Estimated Volume:

4-6 tickets per day

Job Types:

Part-time, Full-time, Contract Job Types:

Full-time, Part-time, Contract, Temporary Pay:

$30.00 - $40.00 per hour

Benefits:

Flexible schedule

Work Location:

On the road