IT Support Specialist

Job Overview Responsible for all aspects of IT operations, including user support, network and systems security, procurement, infrastructure management, disaster recovery, and day-to-day activities. Leverages AI tools, intelligent agents, and orchestration platforms (e.g., Microsoft Copilot, Power Automate, custom agents, n8n/Zapier/Make, or enterprise orchestration frameworks) to automate repetitive tasks, accelerate troubleshooting, ensure compliance, and deliver measurable efficiency gains and business value. This role modernizes legacy IT processes. Provides hardware, software, cloud, and network support; coordinates training on modern tools including AI; and supports a wide range of business applications (Microsoft 365 + Copilot, Solidworks, ERP systems such as E2, GlobalShop Solutions, Shoptech or modern equivalents, financing/essential-use document workflows, and other technical equipment). Focus is on proactive, automated, and strategic IT that scales with the company's commercial and government sales operations. Qualifications Associate's degree in a computer-related field plus two years of relevant experience or a bachelor's degree in computer science, information technology, or related discipline required. Equivalent combinations of education and experience considered. Strong working knowledge of modern IT infrastructure: cloud platforms (Azure, Microsoft 365 admin, Intune, Azure AD/Entra ID), networking (SD-WAN, Wi-Fi 6/7, zero-trust architecture), virtualization/containerization, and endpoint management. Demonstrated proficiency in AI tools, agents, and orchestration: experience building/using AI agents for support (e.g., Copilot Studio, custom GPTs, LangChain-style agents), automation scripting (PowerShell, Python), low-code/no-code orchestration (Power Automate, Logic Apps, n8n), and integrating AI into workflows for ticket resolution, document processing, compliance checks, and reporting. Hands-on knowledge of computer hardware assembly/disassembly, cabling, and modern device lifecycle management (Intune/Autopilot). Proven ability to assess problems, analyze root causes with AI-assisted diagnostics, and develop automated, scalable solutions. Demonstrated expertise with Microsoft 365 ecosystem (including Copilot), enterprise resource planning systems, CAD/engineering tools (Solidworks), and government-contract-relevant applications (secure document management, financing templates, FAR-compliant workflows). Working knowledge of cybersecurity best practices, including

CMMC 2.0

readiness (or latest DoD cybersecurity requirements for government contractors), zero-trust, MFA, threat detection, and data protection for sensitive government financing and contract data. Ability to work under pressure in a fast-paced business/government-contracting environment while maintaining organized, accurate, and auditable processes. Excellent communication skills; proven ability to translate technical and AI-driven solutions clearly to non-technical users, including executives, finance teams, and government stakeholders. Relevant certifications (CompTIA A+/Network+/Security+, Microsoft Azure Administrator, Power Platform, AI-related) strongly preferred. Job Duties Provides advanced, AI-augmented software, hardware, cloud, and network support company-wide. Responds to user requests using intelligent agents and knowledge bases for rapid resolution; implements self-service AI chatbots and automated ticketing where appropriate. Installs, configures, maintains, and troubleshoots a wide range of modern software, SaaS platforms, cloud services, and hardware. Uses IaC/automation and AI-driven patching/upgrades to minimize downtime and ensure compliance. Serves as lead help-desk resource; investigates and resolves issues via AI diagnostics, scripting, and orchestration. Automates recurring support tasks and builds agents that proactively monitor systems and alert on potential problems. Manages company-wide network, cloud infrastructure, and security posture. Implements and maintains zero-trust controls, access management, monitoring, and orchestration of security workflows. Ensures systems meet or exceed current CMMC/DoD cybersecurity requirements for government contracting and financing activities. Leads IT procurement (hardware, software, SaaS, cloud services); uses AI tools for vendor analysis, cost optimization, and contract negotiation support. Coordinates volume licensing and site agreements while aligning with government financing structures. Trains users (individual and group) on software, Microsoft 365 Copilot, AI agents, orchestration tools, and best practices. Develops job aids, automated workflows, and AI-powered assistants to empower end-users and reduce support load. Designs, builds, and maintains automation scripts, intelligent agents, and orchestrated workflows (e.g., automated contract/financing document processing, compliance validation against current

FAR/DFARS

clauses, ERP integrations, backup orchestration, reporting dashboards) to drive operational efficiency and scalability in out-year contract financing operations. Maintains up-to-date expertise in emerging technologies (AI, agents, orchestration, cloud, cybersecurity) and a working knowledge of hardware/software used across the business. Advises management on technology strategy, standards, and future needs to support growth in government contracting and financing. Leads disaster recovery and business continuity planning using cloud-native, automated, and AI-monitored solutions with regular testing and minimal recovery time objectives. Supports integration of AI into core business processes (e.g., predictive analytics for financing pipelines, automated essential-use documentation, secure document handling for government loans). Performs other duties as assigned, including special projects related to scaling the company's out-year government contract financing capabilities. Schedule Generally, the schedule is Monday-Friday during the day; however, certain events may require flexibility to ensure no disruption in services are experienced. Work Environment Primarily works indoors in an office/manufacturing plant setting. Depending on the assignment, some potential for exposure to safety and health hazards related to electronics work. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, as needed/assigned. This individual has the responsibility & authority to carry out tasks assigned by management.

Pay:

From $95,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Paid time off Parental leave Relocation assistance Vision insurance Ability to

Relocate:

Columbia Falls, MT 59912: Relocate before starting work (Required)

Work Location:

In person