IT SPECIALIST (NETWORK/CUSTOMER SUPPORT)

IT SPECIALIST

(NETWORK/CUSTOMER SUPPORT) Department of the Air Force Air Nional Guard Units Montana Air Nional Guard

• 120 CMN FT Summary

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This Nional Guard position is for an

IT SPECIALIST

(NETWORK/CUSTOMER SUPPORT), Position Description Numbers D2180P01/D2181P01, and is part of the Montana Air Nional Guard, 120 CMN FT. (A copy of the Position Description can be obtained from HRO upon request.)

Selecting Official:

CMSgt Raymond Cozino Learn more about this agency Summary

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This Nional Guard position is for an

IT SPECIALIST

(NETWORK/CUSTOMER SUPPORT), Position Description Numbers D2180P01/D2181P01, and is part of the Montana Air Nional Guard, 120 CMN FT. (A copy of the Position Description can be obtained from HRO upon request.)

Selecting Official:

CMSgt Raymond Cozino Learn more about this agency Overview Help Accepting applicions Posted this week

• Apply by 07/01/26 Due by 11:59 p.m. ET on July 1, 2026 Locion 1 vacancy in the following locion: Gre Falls, MT 1 vacancy No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $68,545
• $97,867 per year Pay scale & grade GS 9
• 11 Promotion potential 11 Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel
• You may be expected to travel for this position. Appointment type Multiple
• This position is indefinite with possible permanent stus (MAY be converted to permanent stus without further competition).

Occupions and job series 2210 Informion Technology Management Supervisory stus No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Top Secret Position sensitivity and risk Critical-Sensitive (CS)/High Risk Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number

MT-12979585-AF-26-500

Control number 873281600 This job is open to Help Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Nional Guard and reserves Current members, those who want to join or transitioning military members. Clarificion from the agency This position is open to: Area I

• Permanent (Tenure 1/2) T32 technicians of the MT Air Nional Guard (MTANG), Area II
• Indefinite (Tenure 3)

MTANG T32

technicians & MTANG T5 permanent (Tenure 1/2) or term (Tenure 3) employees th are military members of the MTANG, & Area III

• military members of the MTANG or T5 temporary (Tenure 0) employees of the MTANG th are also military members of the MTANG.

Duties Help Administers the base Local Area Network (LAN). Implements new network opering systems hardware and software and develops base wide network opering procedures. Analyzes LAN utilizion stistics through da collection and performance measures to ensure the smooth, reliable, and robust operion of LANs to include classified and unclassified networks. Coordines LAN installion, maintenance, troubleshooting, and reviews, evalues, and fine-tunes components such as virtual servers, hubs, switches, and routers to achieve peak efficiency within the overall network connectivity. Assists in the development, configurion, installion, and maintenance of network systems to include the LAN/WAN. Receives network, communicions, and reled opering systems from various sources such as design centers and commercial vendors. Maintains an inventory of all network hardware and software. Installs, configures, and troubleshoots network and applicion server hardware, network opering system software, and peripheral network equipment such as routers, bridges, cabling system, network interface cards, modems, multiplexers, and concentrors. Develops and maintains base wide procedures for networks, system operions, backups, and product assembly and installion. Implements network opering system and/or network applicion software, and maintain contact with software suppliers to ensure th current releases of software products are in use. Conducts testing of network systems to ensure current network software products are compible with system configurions and to ensure operability, efficiency, and compliance with existing standards. Monitors operion of the LAN/WAN and ensures hardware and network opering software are functioning properly and th operion standards are met. Function tests systems components to identify and resolve technical problems, analyze system malfunctions, implement necessary corrective actions, and provide ongoing support for the resolution of complex problems and opering malfunctions. Performs system backups to ensure expedient restorion of the dabase for the respective network equipment. Assists customers on the use of office automion computers, local and wide area networks, and other automed tools. Ensures backups of network equipment configurion da are current. Resolves LAN reled problems for the base. Conducts problem analysis to identify trends, ineffective practices or procedures, and equipment shortcomings. Identifies and documents network requirements for specific needs of customers. Determines if the facility environment can provide for network system requirements, and if infrastructure is in place to support the system. Conducts in-depth analyses of network usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors. Changes the components of existing equipment for efficient operion or recommends major modificions to existing systems. Recommends methods and procedures and coordines corrective action to optimize utilizion of present equipment. Plans for current and future technology integrion and works issues for compibility and standardizion based on current and projected customer needs. Analyzes LAN utilizion stistics, performance measures, and system profiles to ensure network robustness in serving the business needs of the installion. Forecasts future needs and prepares recommendions, justificions, and specificions for LAN equipment. Determines when improvements in networking capability are needed and makes detailed technical recommendions to the senior system specialist. Develops test procedures and participes in progress reviews with opering officials, system programmers, computer users, and others to determine the reliability and productivity, ascertain user friendliness, applicability to the work environment, and compibility of system hardware and software with existing networks. Ensures applicable operion and maintenance policies and standards are maintained. Reviews literure, assesses reports of ste-of-the-art advances in software/hardware, and assesses applicability and impact of introducing new developments to current configurions. Ensures th inquiries and problems are expeditiously resolved. Maintains required informion assurance certificion IAW DoD 8570.01-M, Federal Informion Security Management Act of 2002, Clinger Cohen Act of 1996 in order to ensure the rigorous applicion of informion security and assurance policies in the delivery of network services. Serves as a network security administror for a large number of users on the installion. Performs other duties as assigned and not listed here. Position Description with full list of duties can be obtained through HRO upon request. Requirements Help Conditions of employment

NATIONAL GUARD MEMBERSHIP IS REQUIRED.

Selectee required to wear the military uniform. This is an excepted service position th requires membership in the employing ste's Nional Guard. Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment. Males born after 31 December 1959 must be registered for Selective Service. Federal employment suitability as determined by a background investigion. May be required to successfully complete a probionary period. Participion in direct deposit is mandory. Appointments in the Title 32 MTNG technician program may termine/suspend your military incentives; please see your MTNG Retention Office/Military Personnel Incentive Program Manager for details. Must be able to obtain and maintain the approprie security clearance of the position. External applicants must be able to start within 6 months of selection. Maintains required informion assurance certificion IAW DoD 8570.01-M, Federal Informion Security Management Act of 2002, Clinger Cohen Act of 1996, and current AF directives. Conducts travel to and from offsite worksite(s) from the normal work area to perform assigned duties. This may include Opering Locions (OL) and GSUs. Due to distances involved, travel may involve one or more overnight stays. This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position. Ability to establish effective professional working relionships with coworkers and customers, contributing to a cooperive working environment and successful accomplishment of the mission. May occasionally be required to work other than normal duty hours; overtime may be required. The duties and responsibilities of your job may significantly impact the environment. You are responsible to maintain awareness of your environmental responsibilities as dicted by legal and regulory requirements and your organizion.

THIS POSITION CONDUCTS INFORMATION ASSURANCE FUNCTIONS. THE INCUMBENT SHALL COMPLY WITH THE REQUIREMENTS OF THE CERTIFICATION PROGRAM AND WILL BE REQUIRED TO OBTAIN AND MAINTAIN CERTIFICATION.

Qualificions Military Grades :

E3/A1C

• E6/TSgt

GENERAL EXPERIENCE REQUIREMENT

: Must have experience, educion or training th has provided a basic knowledge of da processing functions and general management principles th enabled the understanding of the stages required to autome a work process; experience in work such as computer operor or assistant, computer sales representive, program analyst, or other positions th required the use or adaption of computer programs and systems. AND Must have IT-reled experience demonstring each of the four competencies listed below: Attention to Detail

• Is thorough when performing work and conscientious about tending to detail. Customer Service
• Works with clients and customers (th is, any individuals who use or receive the services or products th your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizions outside the Government) to assess their needs, provide informion or assistance, resolve their problems, or sisfy their expections; knows about available products and services; is committed to providing quality products and services.

Oral Communicion

• Expresses informion (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nure of the informion (for example, technical, sensitive, controversial); makes clear and convincing oral presentions; listens to others, tends to nonverbal cues, and responds appropriely. Problem Solving
• Identifies problems; determines accuracy and relevance of informion; uses sound judgment to genere and evalue alternives, and to make recommendions.

SPECIALIZED EXPERIENCE OR EDUCATION REQUIREMENTS FOR GS-9

Must have one of the following: A) 1 year of experience, educion, or training which is equivalent to the next lower grade (GS-07) in receiving, maintaining, and issuing da storage media for computer operions. Experience in scheduling the use of computer time for program processing. Experience collecting and sequentially staging input media with associed program instructions for processing. Experience in least one programming language. Transling detailed logical steps developed by others into language codes th computers accept where this required understanding of procedures and limitions approprie to use of a programming language. Experience interviewing subject-mter personnel to get facts regarding work processes and synthesizing the resulting da into charts showing informion flow. Experience in analysis of the interrelionship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternives had to be weighed with a view to production efficiency. (Must address these specialized experiences in detail on resume to be considered for this grade.) OR B) A master's or equivalent gradue degree or 2 full years of progressively higher-level gradue educion leading to such a degree or LL.B. or J.D., if reled. Major study

• computer science, informion science, informion systems management, mhemics, stistics, operions research, or engineering, or course work th required the development or adaption of computer programs and systems and provided knowledge equivalent to a major in the computer field.

(Copies of all relevant transcripts must be provided to qualify using educion.)

SPECIALIZED EXPERIENCE OR EDUCATION REQUIREMENTS FOR GS-11

Must have one of the following: A) 1 year of experience, educion, or training which is equivalent to the next lower grade (GS-09) th approaches techniques and requirements approprie to an assigned computer applicions area or computer specialty area in an organizion. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordinion with others outside the organizional unit and development of project controls. Experience th required adaptions of guidelines or precedents to meet the needs of the assignment. Experience preparing documention on cost/benefit studies where is involved summarizing the merial and organizing it in a logical fashion. (Must address these specialized experiences in detail on resume to be considered for this grade.) OR B) Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level gradue educion leading to such a degree or LL.M., if reled. Major study

• computer science, informion science, informion systems management, mhemics, stistics, operions research, or engineering, or course work th required the development or adaption of computer programs and systems and provided knowledge equivalent to a major in the computer field.

(Copies of all relevant transcripts must be provided to qualify using educion.)

PLACEMENT STATUS/TENURE OF SELECTEE

:

TEMPORARY PROMOTION/REASSIGNMENT/CHANGE TO LOWER GRADE

• For Title 32 permanent selectees only: This is an obliged position.

If a permanent employee of this agency and in the Title 32 Excepted civil service accepts this position, he/she will retain their permanent stus AND have rights to return to their previous Title 32 position.

TEMPORARY PROMOTION/REASSIGNMENT/CHANGE TO LOWER GRADE

• For Title 32 Indefinite selectees only: This is an obliged position.

If an indefinite employee of this agency and in the Title 32 Excepted civil service accepts this position, he/she will retain their indefinite stus AND may return to their previous Title 32 indefinite position if it is still available.

INDEFINITE APPOINTMENT

• For Current Title 5 selectees only: This is an obliged position.

If an on-board employee in the Title 5 excepted civil service accepts this position, he/she will convert to a T32 indefinite appointment (tenure 3). This employee will have no reemployment rights to their previous T5 position.

INDEFINITE APPOINTMENT

• Ste Nional Guard Members (includes T32 NTE employees and MTNG members not currently a federal employee): This is an obliged position.

Selectee appointed as an indefinite employee (tenure 3). Educion This job does not have an educion qualificion requirement. Additional informion If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorizion Act of 1986 requires th you be registered or you are not eligible for appointment in this agency ( Register |

Selective Service System :

Selective Service System (sss.gov) ). Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. Once the announcement has closed, your resume and supporting documention used to determine if you meet the qualificions listed on this announcement. If you are minimally qualified, your resume and supporting documention compared to your responses on the assessment questionnaire to determine your level of experience. If you re yourself higher than is supported by your applicion package, your responses may be adjusted and/or you may be excluded from considerion for this position. If you are found to be among the top qualified candides, you referred to the selecting official for employment considerion. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must submit a complete Applicion Package which includes: 1.

Your resume showing:

Contact Informion-your name and the best way to contact you. Relevant work experience-include the employer's name, job title, start and end des ( AT

LEAST MONTH/YEAR

• MONTH/YEAR ) , the number of hours worked per week and describe how you meet the required qualificions of the job.

Federal jobs should include series and grade. Educion, certificions or licensures. For additional informion on wh to include in your resume, click here . How to Apply Help To apply for this position, you must complete the online applicion/Occupional Questionnaire and submit the documention specified in the Required Documents section below. To view the Occupional Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12979585 A complete applicion package must be submitted by 11:59 PM (EST) on the closing de of the announcement to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process. You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package, and submit the applicion. To verify the stus of your applicion, log into your USAJOBS account ( https://my.usajobs.gov/Account/Login ), all of your applicions will appear on the Welcome screen. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus/ . Agency contact informion Vanessa Toquero vanessa.toquero.civ@army.mil Address

MT 120AW 2800

Airport Ave B Gre Falls, MT 59404 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. Your applicion evalued by the Human Resources Office to determine your eligibility for the position. After the evaluion is complete, you will receive another notificion regarding the stus of your applicion. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help To apply for this position, you must submit a complete Applicion Package which includes: 1.

Your resume showing:

Contact Informion-your name and the best way to contact you. Relevant work experience-include the employer's name, job title, start and end des ( AT

LEAST MONTH/YEAR

• MONTH/YEAR ) , the number of hours worked per week and describe how you meet the required qualificions of the job.

Federal jobs should include series and grade. Educion, certificions or licensures. For additional informion on wh to include in your resume, click here . How to Apply Help To apply for this position, you must complete the online applicion/Occupional Questionnaire and submit the documention specified in the Required Documents section below. To view the Occupional Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12979585 A complete applicion package must be submitted by 11:59 PM (EST) on the closing de of the announcement to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process. You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package, and submit the applicion. To verify the stus of your applicion, log into your USAJOBS account ( https://my.usajobs.gov/Account/Login ), all of your applicions will appear on the Welcome screen. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus/ . Expand Hide how to apply Agency contact informion Vanessa Toquero vanessa.toquero.civ@army.mil Address

MT 120AW 2800

Airport Ave B Gre Falls, MT 59404 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. Your applicion evalued by the Human Resources Office to determine your eligibility for the position. After the evaluion is complete, you will receive another notificion regarding the stus of your applicion. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Posted this week

• Apply by 07/01/26 Due by 11:59 p.m. ET on July 1, 2026 Locion 1 vacancy in the following locion: Gre Falls, MT 1 vacancy No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $68,545
• $97,867 per year Pay scale & grade GS 9
• 11 Promotion potential 11 Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel
• You may be expected to travel for this position. Appointment type Multiple
• This position is indefinite with possible permanent stus (MAY be converted to permanent stus without further competition).

Occupions and job series Supervisory stus No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Top Secret Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number

MT-12979585-AF-26-500

Control number 873281600