Job Description
Senior Technician Tier 2 Who are we? Univision Computers provides Managed Information Technology services to clients. We work for an awesome group of customers that rely on us to be their IT Department. Univision was founded in 1989 and is headquartered in a beautiful, new 2-story office building located in Missoula and has remote branches across the amazing states of Montana and Washington. Teamwork is not just a buzzword at Univision, it is a core value. We have a very collaborative work environment where we all have each other's backs. We also believe in accountability and trust. Taking care of the work assigned to you and doing what you say earns you a lot of flexibility. We have a very relaxed but fast-paced work environment. We have regular company sponsored events and many employees do activities outside of work together. We pride ourselves in placing the right people for the right seat, and hope you are that individual we're seeking for this position. What is it like as an IT Technician at Univision? IT technicians are many times the first point of contact with customers reporting problems or requesting service. Customers having great customer service experience is critical, so you must be great with people on the phone and via electronic means. Technicians start their journey at Univision with a detailed onboarding process. During this time, you shadow and are shadowed by experienced teammates that show you the ropes. We believe in progressive responsibility based on ability. The more you learn the more you can do. Initially you will be identifying/triaging problems and working on lower-level issues. As your skills increase, you will be given more advanced problems to work on
Note:
This is an on-site position. Candidates must reside in or near Kalispell, MT to qualify. Duties/Responsibilities:
Serve as the first point of contact for technical assistance via phone, email, and ticketing systems Perform remote and on-site troubleshooting using clear diagnostic steps Identify issues, determine next steps, and either resolve or escalate per documented procedures Guide customers through solutions and explain technical concepts in plain language Document incidents, actions taken, and resolutions accurately and promptly Follow up with customers to ensure resolution and satisfaction Provide accurate information on IT products, services, and best practices Share customer feedback and suggest improvements to processes and documentation Travel locally to client sites as needed Scope of work may include, based on your background Workstation setup and support, user onboarding, common peripherals, email and Microsoft 365 User and group administration, endpoint security remediation, and routine scripting/automation Network and connectivity troubleshooting (e.g., WiFi, switches, DHCP/DNS, printers, shared resources) Server, virtualization, backup/restore, and continuity tasks Contributing to project work, root-cause analysis, standards, and mentoring teammates Qualification/Requirements:
Solid understanding of computers, operating systems, and basic networking concepts Clear, professional communication and a customer-first mindset Methodical troubleshooting and strong documentation habits Valid driver's license and reliable transportation for local client visits Familiarity with Microsoft Windows, Microsoft 365, and common business applications Nice to have Experience building/repairing computers or supporting small environments Exposure to ticketing systems, RMM/PSA tools, and remote support platforms Knowledge of identity and endpoint management (e.g., Active Directory/Entra ID, Intune, Group Policy) Networking fundamentals (VLANs, firewalls, WiFi) and backup/virtualization concepts Formal IT training or certifications (e.g., CompTIA, Microsoft) or relevant coursework Some of the excellent benefits you will receive: Competitive Base Salary (DOE) Medical, Dental, Vision Insurance available Retirement Plan with a Company Match after one year of employment Flexible Work Hours Remote-work friendly environment Dog friendly office environment Note:
All employees are subject to a Criminal Background Check. Univision also employs a pre-employment screening process that you will be required to complete if offered a position. We are interested in every qualified candidate who is eligible to work in the United States, however, we are unable to accommodate scholastic or employment visas currently.
