IT Support Associate

We are looking to expand our team! Join us as an IT Support Associate and be part of our specialized IT Team.

Key Accountabilities Include:

Support the IT strategy in order to help the company meet its goals and long-term vision Provide first-level support to internal users via the helpdesk system: both local and remote Monitor proactively IT assets Install, configure, and maintain IT hardware and software across various platforms Follow infrastructure and security best practices Liaise with vendors and other third parties Educate our internal users on IT systems, IT policies and best practices Provide out of office hours support through an on-call rotation system Take ownership of tasks and projects assigned by the

IT Manager Key Requirements:

Diploma or bachelor's degree in IT field Minimum 1 year of IT Support experience Proficient in English Passion for learning new technologies Analytical mindset with attention to detail

Bonus Skills/Certifications:

Vendor certifications (e.g., A+, CCNA, ITIL) Experience with Microsoft 365, Windows Servers, Virtualization, Linux This role requires the ability to work independently, prioritize under pressure, and collaborate effectively with the team. Strong written and verbal communication skills, along with fluency in English, are essential. If you're a team player, positive, and excel in a fast-paced environment, we'd love to hear from you! to be part of a family business committed to long-term impact and core values.