Computer Support Specialist I, IT

Computer Support Specialist I, IT Salary:

$23.15

Hourly Location:

Missoula Mountain Campus Job Type:

Hourly Staff Full-time Job Number:

202400697

Sector:

Department:

Information Technology, University of Montana Closing Date:

6/7/2026 11:59

PM Mountain FLSA:

Non-Exempt Bargaining Unit:

Description Information Technology (IT) invites applications for a Computer Support Specialist I to provide frontline technical support and service to UM students, staff, and faculty. The primary focus is on assisting with university-provided hardware, software, and systems. This role also includes some support for end-users' personal devices to ensure successful access to UM systems, such as the learning management system. Examples of Duties and Responsibilities Provide technical support to UM faculty, staff, and students through multiple channels, including walk-ins, phone, and email Troubleshoot a range of hardware and software issues on Windows, Mac OS, and mobile devices Assist users with university-managed systems, including account setup, password resets, software installation, and basic network connectivity Support UMOnline's learning management system, aiding in course access and navigation Provision, deploy, and configure University-owned computers and peripherals Document support interactions and solutions in the trouble ticketing system to ensure continuity and consistency in service delivery Facilitate the decommissioning of outdated equipment, ensuring secure data removal and proper disposal Minimum Qualifications At least one (1) year of experience providing technical support in an academic or professional setting or equivalent education in a technical field Proficiency in using a ticketing system to track, manage, and resolve technical issues Experience in provisioning and deploying computers and related hardware Strong customer service skills with the ability to interact effectively with diverse audiences Ability to troubleshoot hardware and software issues across multiple platforms (Windows, Mac, and mobile) Familiarity with remote computing tools such as Remote Desktop Connection and screen sharing utilities Basic understanding of network shares, command line, and console interaction Ability to lift and transport equipment weighing up to 50 lbs., which requires mobility and physical demands Capable of working from ladders and in confined spaces Dexterity necessary for the use of tools and performing cabling tasks Preferred Qualifications Associates' degree in Information Technology, Educational Technology, or a related field, and at least two (2) years of experience providing technical support in an academic or professional setting Experience working with enterprise-level IT environments and tools Familiarity with higher education-specific applications, including learning management systems and academic software Ability to quickly learn and implement new technologies as they become available Experience serving as an escalation point for complex technical support issues Demonstrated ability to self-educate and keep up-to-date on IT systems, procedures, and emerging technologies Experience translating client needs into functional technical solutions

Additional Information Position Number:

480850

Bargaining Unit:

FOCUS-MFPE

Work Schedule:

Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year

Probationary Period:

Six (6) months minimum

Benefits Include :

Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

A complete application includes:

Letter of Interest

• addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as "Dear Search Committee" or "Dear Hiring Manager" is acceptable. Detailed Resume
• listing education and describing work experience Three (3) Professional References
• names and contact information The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of "mission first, people always"; partner with place; and proudly tell the UM story.

Must be eligible to work in the United States upon hire. Sponsorship is not available for this position. The Affiliation of the University of Montana (UM Affiliation) is an equal opportunity employer. UM Affiliation does not discriminate against any applicant on the basis of protected class status as described in UM's non-discrimination policy and any applicable law. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. Qualified candidates may request veterans' or disabilities preference in accordance with state law. Criminal Background Investigation is required prior to the offer of employment. In accordance with university regulations, finalists for this position will be subject to criminal background investigations.

References:

References not listed on the application materials may be contacted; notice may be provided to the applicant. UM partners with SkillSurvey for reference checking. Applicants may receive emails from SkillSurvey to submit reference information.

Testing:

Individual hiring departments within the UM Affiliation may elect to administer pre-employment tests, which are relevant to essential job functions.

Employment Eligibility:

All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM and all affiliated campuses, as legally required (e.g., Form I-9). The University of Montana will require proof of authorization to work in the United States before final hiring. Due to the September 19, 2025 Presidential Proclamation and related guidance from USCIS and the Department of State, the University may be limited in its ability to offer H-1B sponsorship. At this time, we are unable to sponsor new H-1B visas that require payment of the additional fee introduced by the Proclamation. To apply, please visit https://www.schooljobs.com/careers/ummissoula/jobs/5352805/computer-support-specialist-i-it jeid-45265ea7f9cfda4f9b75d461bb023370