Customer & Technical Support Specialist, UM Housing-Griz Card Center

Customer & Technical Support Specialist, UM Housing-Griz Card Center Salary:

$25.09

Hourly Location:

Missoula Mountain Campus Job Type:

Hourly Staff Full-time Job Number:

202400663

Sector:

Department:

Housing, University of Montana Closing Date:

5/12/2026 11:59

PM Mountain FLSA:

Determined by

Position Bargaining Unit:

Description UM Housing-Griz Card Center invites applications for a Customer & Technical Support Specialist to support daily operations, special events, and departmental projects. Examples of Duties and Responsibilities Manage front counter operations, including ID production and distribution, payment processing, recordkeeping, UMoney transactions, and cash drawer balancing, while maintaining an organized and professional environment Deliver responsive customer service across multiple channels, troubleshoot and resolve issues, escalate complex cases, and serve as a campus liaison providing accurate information and referrals Troubleshoot and maintain hardware (card printers, POS systems, access equipment, time clocks, assessment devices), manage inventory and vendor/IT coordination, and perform hands-on work Collect, review, and analyze complex financial and operational data, including UMoney transactions, deposits, and reconciliations; investigate discrepancies and produce reports, calculations, and visualizations Support system administrator with standard Griz Card System functions Support office operations by managing supplies, assisting with device setup and troubleshooting, maintaining documentation and systems, supporting merchants and vendors, contributing to marketing and events, and ensuring overall operational readiness while collaborating across teams Provide supervisory support for student employees, working with guidance from the manager Minimum Qualifications Bachelor's degree and two (2) years of directly related experience, or an equivalent combination of education and experience Ability to lift up to 35 lbs. and work in confined spaces, which requires mobility and physical demands Tech-savvy and adaptable, with the ability to quickly learn new systems; proficient in standard office software (Excel, Outlook, Word, PowerPoint) and equipment Detail-oriented, with experience in data collection and analysis, accurate recordkeeping, and cash handling, including balancing drawers Highly organized, with strong time management and multitasking skills; able to prioritize tasks, meet deadlines, and maintain accuracy with high-volume data Effective communicator who can follow and develop procedures, produce clear written materials, and remain focused amid frequent interruptions while maintaining strict confidentiality Strong customer service and communication skills; able to resolve issues, build positive relationships with diverse stakeholders, and stay composed in high-pressure situations Proactive, reliable, and emotionally intelligent team player who demonstrates sound judgment and works effectively both independently and collaboratively Preferred Qualifications Knowledge of FERPA (Family Educational Rights and Privacy Act) Knowledge of one card management systems and/or badging systems Ability to identify and resolve day-to-day issues with identification card systems and point-of-sale systems Understanding of mobile and wearable technologies and their application within a campus card program

Additional Information Position Number:

115700

Compensation Title:

Computer Specialist I Bargaining Unit:

FOCUS-MFPE

Work Schedule:

Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm

• , 12 months/year (
• evening and weekend work on occasionally)

Probationary Period:

Six (6) months minimum

Benefits Include :

Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program. Screening of applications will begin after the closing date ; however, applications will continue to be accepted until an adequate applicant pool has been established.

A complete application includes:

Letter of Interest

• addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as "Dear Search Committee" or "Dear Hiring Manager" is acceptable. Detailed Resume
• listing education and describing work experience Three (3) Professional References
• names and contact information The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of "mission first, people always"; partner with place; and proudly tell the UM story.

Must be eligible to work in the United States upon hire. Sponsorship is not available for this position. The Affiliation of the University of Montana (UM Affiliation) is an equal opportunity employer. UM Affiliation does not discriminate against any applicant on the basis of protected class status as described in UM's non-discrimination policy and any applicable law. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. Qualified candidates may request veterans' or disabilities preference in accordance with state law. Criminal Background Investigation is required prior to the offer of employment. In accordance with university regulations, finalists for this position will be subject to criminal background investigations.

References:

References not listed on the application materials may be contacted; notice may be provided to the applicant. UM partners with SkillSurvey for reference checking. Applicants may receive emails from SkillSurvey to submit reference information.

Testing:

Individual hiring departments within the UM Affiliation may elect to administer pre-employment tests, which are relevant to essential job functions.

Employment Eligibility:

All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM and all affiliated campuses, as legally required (e.g., Form I-9). The University of Montana will require proof of authorization to work in the United States before final hiring. Due to the September 19, 2025 Presidential Proclamation and related guidance from USCIS and the Department of State, the University may be limited in its ability to offer H-1B sponsorship. At this time, we are unable to sponsor new H-1B visas that require payment of the additional fee introduced by the Proclamation. To apply, please visit https://www.schooljobs.com/careers/ummissoula/jobs/5324308/customer-technical-support-specialist-um-housing-griz-card-center jeid-17e728274fd3f44c8430de13297efdc0