Help Desk Technician

At the University of Montana Foundation, the lives we change will change the world. We inspire donors to bolster UM's mission of providing an accessible, affordable, and world-class education. We are committed to maintaining a diverse and inclusive workplace that reflects the people and culture of the University we serve, fostering an environment allowing us to inspire each other to our best work. We act with integrity and respect, and work to create a team where everyone feels valued, respected, and supported. Why Work for Us?

Retirement Planning:

403(b) employer contribution of 11%, no employee match required! Generous Time off

Benefits:

Team members accrue four weeks of vacation and 12 days of sick leave per year, with an additional 11 days of holiday leave

Family Support:

Paid parental leave for new parents

Health and Wellness:

Medical, dental, vision, wellness program, and short-term and long-term disability pay protection benefits

Career Advancement:

Professional development opportunities.

Competitive Pay:

Candidates can request the starting pay range by emailing humanresources@supportum.org About the Opportunity : The Helpdesk Technician provides a broad range of technical support to end users on equipment including PCs, mobile devices, software, servers, copiers, and connectivity.

Provides departmental administrative support including:

purchasing and invoice processing. Deploys, manages, and supports mobile devices including: smartphones and laptops. Executes system operation activities such as: backups, batch job management, and on-demand process execution. This position also plays a significant role in UMF security, which includes: being a first responder to security threats, developing and delivering security training to staff, documenting security procedures, and other security-related duties as assigned.

Key Responsibilities:

Provides first-responder service for all user technical problems and issues. Maintains accurate record of requests submitted and work completed in the Helpdesk work management system. Configures new equipment including unpacking, installing, setup, user orientation and supplies ordering and installation. Troubleshoot problems with desktop and laptop computers, printers, copiers, remote access software, and standard office software tools. Obtains pricing, prepares purchase orders for approval, orders approved equipment, receives equipment, reviews invoices and packing lists, tests and installs equipment, and reconciles billing statements with Foundation credit card. Set up systems and security for new users. Orients new users on the basics of Foundation information systems including remote connectivity, acceptable use policies, and the protection of confidential and proprietary data.

Ideal Candidate:

Excellent customer service skills, even in times of high demand, low resources, or unhappy users. Has working knowledge of the installation, training and support functions of multiple software applications including Office 365 apps, SharePoint/OneDrive, and Adobe Cloud. Skilled in the use of various technical troubleshooting software and computer equipment including computer repair tools for troubleshooting memory, hard drives, video cards, motherboards, processors, power supplies, and other IS-related equipment. Proficiency in Help Desk software, ticketing systems, and endpoint management tools. Ability to translate complex technical issues into terms easily understood by end users. Full understanding of the importance of confidentiality, security and privacy. Highly motivated to find new and better ways to deliver robust customer service. Accessibility and Equal Opportunity The University of Montana Foundation is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation to participate in the recruitment process at the University of Montana Foundation, contact humanresources@supportum.org. All hiring decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Additional Information All employment offers are contingent upon successful completion of a criminal background check.

Priority Application Date:

Tuesday, May 26th. Complete applications received by this date will be guaranteed consideration. If you do not meet all the qualifications of the position, you are still encouraged to apply.

Benefits:

Dental insurance Employee assistance program Health insurance Paid time off Parental leave Referral program Vision insurance

Work Location:

In person