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IT Support Technician
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Feastech Data Corp
Apex, NC (In Person)
$52,000 Salary, Full-Time
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Job Description
IT Support Technician Feastech Data Corp Apex, NC Job Details Permanent | Full-time $20 - $30 an hour 3 hours ago Benefits Paid time off Qualifications Teamwork IT user and group management Windows Computer hardware Computer networking Productivity software Desktop administration Ticketing system technical support Full Job Description Job Description We are seeking an IT Support Team Member to join our team. The ideal candidate will possess a strong interest in supporting end users and must have previous experience. You will provide technical support to a diverse group of internal customers, including frontline employees, high-level managers, and C-suite executives. Your role will ensure smooth operation of IT systems and equipment, with a focus on efficiency, professionalism, and excellent customer service tailored to varying user needs. Responsibilities Troubleshoot and resolve hardware and software issues for end users at all organizational levels, including executives. Perform hardware imaging, deployments, and application updates. Support Windows 10/11, Office 365, and Exchange Online. Manage Active Directory objects, including users, groups, and computers. Provide tailored IT support to remote users, ensuring accessibility and productivity. Document processes and contribute to user education, particularly for non-technical users. Manage and resolve IT Tickets via EasyVista and Jira Service Mangement ticketing systems. Requirements 3+ years of IT support experience, preferably in a corporate environment. Proficiency with Microsoft Office 365 and Active Directory. Familiarity with help desk tools and basic networking concepts. Strong problem-solving, organizational, and communication skills with an ability to work effectively across different user groups. A customer-focused and team-oriented approach, with experience supporting high-level managers and executives. Availability to work in office 5 days per week. Preferred Skills Exposure to InTune, Azure, or manufacturing environments is a plus. Travel Up to 5%. Physical Requirements Ability to lift IT equipment as needed. If you are passionate about IT support and eager to gain hands-on experience in solving hardware, software, and application issues while providing excellent customer service, we would love to hear from you!