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O365 Support Specialist
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Randstad Digital
Apex, NC (In Person)
$57,500 Salary, Full-Time
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Job Description
job summary: Are you an ambitious IT professional looking to elevate your career within a mature, 100% cloud-native environment? We are partnering with a thriving, global organization to find an O365 Support Specialist to join their Infrastructure team. Supporting a robust user base of 6,000 global users, you will step directly into an advanced Level 3 support role. This is a unique opportunity for an early-career individual with a stellar attitude and high technical aptitude to work alongside seasoned experts, take true ownership of an enterprise ecosystem, and fast-track their professional growth.
location:
Apex, North Carolina job type: Permanent salary: $55,000- 60,000 per year work hours: 8am to 5pm education: Bachelors responsibilities:
Advanced Escalation Support:
Provide high-touch, Level 3 technical support focusing specifically on O365, Exchange, and OneDrive, resolving complex issues escalated from Level 1 and Level 2 teams.Global Collaboration:
Partner closely with an overseas peer based in India to ensure seamless, global coverage and knowledge sharing.System Maintenance:
Assist in monitoring, maintaining, and optimizing the O365 ecosystem to ensure high availability and security for 6,000 users.Continuous Improvement:
Proactively identify potential system bottlenecks, document troubleshooting steps, and contribute to the overall efficiency of the cloud infrastructure.qualifications:
- 1+ years of recent, real-world experience administering and supporting O365, with a strong focus on Exchange and OneDrive.
- Hands-on experience with SharePoint support or administration.
- Preferred
- Familiarity working within an Azure cloud-native environment.