Tech Support / IT Support Specialist (Apple Environment)

Job Description Insight Global is seeking an Onsite Tech Support / IT Support Specialist to support a confidential, high-impact Executive Office in Asheville, NC. This role is ideal for a hands-on, service-oriented IT professional who loves the Apple ecosystem and takes a security-first approach to technology. You will own the end-to-end setup and maintenance of devices, software, connectivity, and executive workspaces—balancing day-to-day troubleshooting with proactive upgrades and tech research. The right candidate enjoys building optimally organized, ergonomic workstations, stays current on cutting-edge technology trends, and is genuinely excited to teach and support users. You'll partner closely with senior technical leadership to ensure the Executive Office has secure, reliable, and high-performing tools at all times.

Day-to-Day:

• Own all technology needs for the Executive Office (hardware, software, connectivity, and workspace setup)
• Configure new devices and deploy apps/software; handle ongoing software/app updates and settings
• Troubleshoot issues across laptops/desktops, peripherals, printers/scanners, phones, tablets, A/V gear, and smart devices
• Build and maintain highly organized, ergonomic workstations (monitor arms, keyboard trays, cable management, etc.)
• Support connectivity stack: internet, ethernet, routers, extenders, Starlink, cell boosters, VPNs
• Implement security best practices in partnership with Cyber/CTO (2FA, password manager setup, secure configs)
• Set up and manage security tools (e.g., Malwarebytes, Aura, DeleteMe or similar) as required
• Train and support staff on new tools and workflows; create quick enablement guides as needed
• Research emerging hardware/software, run comparisons, recommend acquisitions, and execute rollouts Pay $25-27/hr depending on experience We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• Hands-on onsite IT/Tech Support experience (executive office or small org environment strongly preferred)
• Strong Apple ecosystem expertise (macOS/iOS, Apple hardware, device setup/configuration)
• Security-minded approach to endpoint management and user support
• Experience configuring and maintaining hardware + software end-to-end (setup, updates, installs, settings)
• Comfortable partnering with leadership (CTO / Head of Cyber) to implement secure hardware/software protocols
• Proven ability to troubleshoot a wide range of office technology (connectivity, peripherals, A/V, smart devices)
• Strong communication skills; patient and enjoys teaching/supporting users
• Ability to do physical workspace/device work (cable management, ergonomics setups, station optimization)
• Experience supporting executive/VIP users with high expectations and urgency
• Familiarity with security/privacy tools (examples: password managers, VPNs, authenticators/2FA, endpoint security)
• Experience with home/office network setups: routers, extenders, ethernet, Starlink, cell boosters
• Knowledge of security tech: secure phones, camera covers, recording devices, privacy hardware
• Interest in cutting-edge tech trends, health tech, wearables, and ergonomics
• Experience setting up shared-device user accounts and managing device profiles/permissions
• Comfort working with "smart office" devices (lights, air filters, cameras, sensors, etc.

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