Technology Technician I

Technology Technician I Orange County Schools - 4.0 Chapel Hill, NC Job Details Full-time 1 day ago Qualifications School experience Record keeping Computer operation Operating systems Computer Science Schematics Outdoor work Customer service Associate's degree in computer science 5 years Faculty collaboration Engineering Equipment installation Equipment malfunction troubleshooting Mid-level Software installation High school diploma or GED Driver's License Bachelor's degree in engineering Maintenance records management Computer hardware Hardware support Computer networking Associate's degree in engineering Technical skills instruction Equipment inventory management Associate's degree Bachelor's degree in computer science CompTIA A+ Full Job Description

POSITION DESCRIPTION

POSITION TITLE Technician

I SCHOOL/DEPARTMENT

Technology SALARY Salary Grade plus supplement

FLSA STATUS

Exempt

REPORTS TO

Director of Technology

SUPERVISES

None

WORK WEEK SCHEDULE

Monday - Friday, Some evenings and weekend hours

WORK HOURS 40 NUMBER OF MONTHS PER YEAR 12 POSITION PURPOSE

The Technician I is responsible for installing requested computer equipment in school and office locations, troubleshooting equipment problems, and repairing or arranging to repair faulty equipment. Work involves providing technical support and expertise concerning various types of computer software. Work also involves providing training for employees in the use of technology. The Technician I must exercise tact and courtesy with co-workers, school administrators, and supervisors.

MINIMUM QUALIFICATIONS

:

KNOWLEDGE, SKILLS, AND ABILITIES

Working knowledge of computer hardware and common software applications. Working knowledge of common computer operating systems. General knowledge of software copying rights in the school system. Some knowledge of networking concepts. Some knowledge of the current literature, trends, and developments in the field of technology. Ability to install and set up software packages that meet the needs of users. Ability to systematically determine the source of computer problems and take appropriate action. Ability to perform initial installations or upgrades of computer hardware. Ability to train users on the use of equipment and various programs. Ability to maintain complete and accurate records. Ability to establish and maintain effective working relationships as necessitated by work assignments.

EDUCATION, TRAINING, AND EXPERIENCE

High School diploma or higher with an emphasis in a computer-related field Three (3) to five (5) years of experience directly related to the duties and responsibilities specified Any equivalent combination of training and experience that provides the required knowledge, skills, and abilities

CERTIFICATION AND LICENSE REQUIREMENTS

Must possess a valid driver's license issued by the NC Department of Motor Vehicles Must possess a personal vehicle for use during work hours

PREFERRED QUALIFICATIONS

Experience working in technology in a public school setting A+ Certification Associate's or Bachelor's Degree from an accredited institution in Computer Science or Engineering

ESSENTIAL DUTIES AND RESPONSIBILITIES

Collaborate with instructional staff and teachers in the use of technology Repair, maintain, and upgrade technology-related equipment Read and interpret schematics, wiring diagrams, and manuals Collaborate closely with school-based media specialists and digital learning coaches to address the technology needs of the school Maintain an inventory of digital equipment and devices Maintain general knowledge of computers, digital devices, and related technology devices Maintain familiarity with the operation and uses of standard test equipment Systematically troubleshoot standard digital devices Communicate effectively with others Participate in long and short-range technology planning Maintain documentation regarding network configuration, operating procedures, and service records relating to network hardware and software Prepare and submit accurate reports as required Maintain and troubleshoot media and sound equipment, television connections, instructional technology, and any other digital tools used in the school Provide timely, accurate, and friendly customer service to students and staff Perform additional duties as assigned by the Executive Director of Information and Instructional Technology Operate standard and specialized digital devices in testing and troubleshooting computers and other technology-related equipment

WORKING CONDITIONS PHYSICAL DEMANDS

Work is considered light physical work requiring the exertion of up to 20 pounds of force.

WORK ENVIRONMENT

Employees in this position are required to work in indoor and outdoor environments and come into direct contact with OCS staff, students, and the public.

ACKNOWLEDGEMENTS

The following signatures acknowledge that the supervisor has verified the accuracy of the position description, has discussed position requirements with the employee, and has advised the employee of work performance expectations Reviewed by: Employee's Signature Date Approval by: Supervisor's Signature Date The completed and signed position description shall be maintained at the employee's work location, shall be reviewed with the employee by his or her immediate supervisor, should be revised as required, and shall serve as the basis for all required evaluations.

DISCLAIMER

The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills that may be required of the employees assigned to this position. The supervisor may revise this description with HR review and approval at any time.