Technical Support Specialist

Technical Support Specialist FanConnect - 4.0 Charlotte, NC Job Details Permanent | Full-time $24.60 - $29.62 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Retirement plan Qualifications Content management systems Technical user customer support Computer networking Root cause analysis Full Job Description At FanConnect , we power the screens you see at MetLife Stadium, Lincoln Financial Field, and venues across the NFL, MLB, NBA, NHL, MLS, and NCAA. When a fan looks up at a concourse menu board, a suite TV, or an IPTV feed in a locker room, there's a good chance it's running on our platform. We're a focused team in Charlotte building the software and infrastructure behind all of it - and we're hiring a Technical Support Specialist to help us keep it running flawlessly. About the role You'll be the first person our customers talk to when something isn't right - whether that's a stadium marketing team pushing a sponsor asset before kickoff, or a venue AV tech troubleshooting a media player during pregame. You'll own the ticket, diagnose the issue, and either resolve it yourself or work with our engineers to get to the root cause. Over time, you'll build deep expertise across digital signage, CMS platforms, IPTV, Linux-based media players, Android devices, and the networks that tie it all together. This is a hands-on job on site at our Charlotte headquarters for someone who's genuinely curious about how things work and enjoys solving problems end-to-end. What you'll do Serve as first-line support for technical and non-technical customers - stadium operators, marketing teams, sponsorship partners, and our own internal teams. Diagnose and resolve issues across our CMS, media players, IPTV streams, and signage deployments. Partner with engineering and leadership on deeper troubleshooting and root cause investigations. Own the ticketing workflow end-to-end - tracking, communicating progress, closing the loop with stakeholders. Help with hardware QA, internal testing, and special projects as we scale. Rotate through an on-call schedule for coverage outside standard business hours. (games happen on nights and weekends - we staff accordingly) What we're looking for Comfortable at a Linux shell - reading logs, tailing output, navigating a filesystem. Same for Android.

Strong troubleshooting instincts:

you isolate variables, form hypotheses, test them. Clear communication, written and verbal. You can explain a technical issue to a non-technical customer without being condescending, and escalate to engineering without burying the lead. Prior experience supporting a customer-facing technical product. Real enthusiasm for using AI tools (Claude, Cursor, etc.) to move faster. We use them heavily and expect you to as well. Genuine curiosity about how things work. Nice to have Background in networking, IT, or pro AV. Hands-on experience with digital signage, CMS platforms, or media players (Samsung Tizen, BrightSign, etc.). An interest in sports. What you'll get Competitive salary and benefits. Direct exposure to leadership across product, engineering, and operations. Flexible, casual environment in Charlotte.

Pay:

$24.60 - $29.62 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Retirement plan Vision insurance

Location:

Charlotte, NC 28226 (Required)

Work Location:

In person